2022-05-17_mvijayan_Rene Resume 2022 Word.docx

RENE R. VANDERHAEGHE

13-6040 Montevideo Rd, Mississauga ON  L5N 2T4

647-970-6019   renevan75@gmail.com

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OBJECTIVE: 	As a self-motivator with over 20+ years of progressive experience in the service industry I aspire to continue to build upon my trusted relationships while building a culture of trust and caring. As a dedicated collaborator, I can develop and maintain relationships with a serving heart.

EDUCATION: 		Bachelor of Applied Science in Hospitality Administration, Presidents List

University of Southern New Hampshire, Manchester, New Hampshire.

Tourism Management Diploma, with Honors

Georgian College – Barrie, Ontario, CANADA

EXPERIENCE:

November 2021-Current	Chartwell Retirement Residences

Regional Business Development Manager- Toronto Region

* Business Partner relationships building for six retirement residences in Toronto.

* Work with healthcare, financial, real estate, home healthcare to create mutual partnerships.

* Active member in various Networking groups within the region.

* Educational partner within senior living industry.

* Create Business Development plans to impact each residence to build referral base.

* Increased referrals and permanent move ins within the Toronto region in Q1.

July 2014- November 2021	Sunrise Senior Living

Area Manager of Business Development

* Community Relationship Business Development within the Greater Toronto Area and Windsor.

* Liaison and educator within the healthcare industry working directly with hospitals and LHIN Partners.

* Group Presentations to professionals. (Bringing Sunrise to more professionals and families)

* Create Business Development Plans for communities that have census growth opportunities.

* Obtained 125% of referral and move in goals for all quarters to date.

Regional Director of Sales, ON/QC/BC

* Accountable for coaching, mentoring, and training a sales team of fourteen in Ontario and Quebec.

* Assist with community Business Development Strategies.

* Analyze and collect internal and external data to forecast and increase market share.

* Work collaboratively with Operations and Care Teams.

* Assist with strategic sales plans for each community on a quarterly basis.

Sales Specialist, East Region/Job Coach

* Function as Director of Sales for those communities that are in transition with a permanent Director.

* Database Management- bring activities down under 10% past due.

* Job Coach for new Directors of Sales (Onboarding and Mentoring)

* 2017- Participated in National Conference as a “Breakout Presenter” – “Strategies to build Occupancy”.

* 2017- Member of Job Coach Project Committee.

July 2008- June 2014	Chartwell Retirement Residences

Recruitment Manager

* Sales Consultant recruitment for Ontario, Alberta, and British Columbia.

* Successful candidate selection and sourcing. Keep within a 4-6-week recruitment cycle.

* End-to-End recruitment process and maintain elevated level of customer satisfaction.

* Weekly reporting and recruitment requisitions review with various Hiring Managers.

Operations Team Lead- Business Project Management Office

* Subject Matter Expert for field Operations on given projects (Capital Project, Yardi/Prospect)

* Manage multiple priorities and projects while staying on task with each deliverable item.

* Provide Operational Support to end users of new systems. (Prospect CRM Support)

Corporate General Manager

* Acting General Manager in Residences throughout Ontario and effectively manage all daily operational and leadership requirements in lieu of a permanent General Manager.

* Adaptable leadership style quickly and effectively integrates me into a position of trust and respect with both employees and residents throughout all properties I have been placed in.

* Advanced ability to manage priorities, demonstrated by successfully completing multiple agendas in different Residences at once with focus on high productivity and flow through

Chartwell Conservatory Pond Retirement Residence- Marketing Manager

* Achieved 100% occupancy for fourth quarter in 2010 and maintained active wait list.

* Maintained move in and deposit processes. Successfully achieved occupancy targets of 95%.

* Through creative, innovative Event Marketing and Advertising, grew Chartwell’s presence in Kingston

* Professionally conducted all personal visits and inquiries utilizing the Value Match selling tool

Chartwell Classic Oakville- 	Office Manager

* Opening Management Team Member - Created a strong concierge team with zero turnover in year 1.

* Accurately prepared resident billing and all miscellaneous charges.

* Implemented account payable process and an extremely low account receivable ledger.

* Increased position productivity by creating time saving templates/forms for Office positions.

* Attained a 100% accuracy on “mystery shop calls”

July 2007- July 2008	Amica Mature Lifestyles- Amica at Thornhill

Community Relations Manager

* Effectively promoted Amica in the city of Thornhill.

* Tours of Presentation Centre for Senior Retirement Residence.

* Responsible for Event Marketing within Presentation Centre.

April 2002- July 2007	VARIOUS MARRIOTT HOTELS OF CANADA

Toronto Airport Marriott Hotel

Corporate Sales Manager

Residence Inn by Marriott (Mississauga Location)

General Manager

Marriott Hotels of Canada- Central Canada Sales Office	Regional Office

Sales Manager

SPECIAL ACHIEVEMENTS:

* Member of Strategic Development Group for Sunrise Senior Living.

* Horizon Award Winner- 6 consective quarters.

* Sunrise Senior Living Job Coach.

* Volunteer- PRIDE Toronto.

* Volunteerism with Skate Canada (Winterfest- Mississauga)

* Selected for Chartwell’s “People Book” for 2013 (Trust).

* Member of Chartwell’s Mentorship Program as a Mentor and Mentee.

* John Slaughter Award – New Hampshire College

* Presidents List at New Hampshire College