2022-05-24_angie.markwell_JD - Regional Staffing and CG Ambassador Team Manager (1).docx

Job Summary / Purpose:

The Regional Staffing and Caregiver Ambassador Manager is an effective, outcome-driven resource management professional who is responsible for high-quality service delivery to our caregivers, staffing specialists, and the Clients they support. This role will provide strategic staffing recommendations with a focus on quality and improved margin. The role will focus on supporting and retaining our caregiver population.

Essential Duties and Responsibilities:

Responsible for quality staffing execution by assigning staffing specialists to clients

Responsible for quality caregiver support focusing on retention and compliance

Ensuring that caregivers and staffing specialists are able to utilize current technology to improve efficiencies and experience

Ensure that staffing specialists are assigning the best caregiver for each job based upon relevant factors including the client’s needs and goals and the caregiver’s. This includes personality, skill level, reliability, past performance, availability, and geography

Provide supervision of the staffing specialists and caregiver success managers located in each business unit

Recruit, interview, screen and, hire new staffing specialists  and new caregiver success managers

Deliver a streamlined staffing experience to our staffing teams by developing staffing solutions tailored to the client and caregiver experience and optimized against business goals

Deliver a quality caregiver experience for our caregiver employees by ensuring high level of customer service, support and training as needed, compliance requirements are met, and caregivers are fully utilized

Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions

Prepare, troubleshoot, and resolve daily and future staffing and scheduling matters to maintain staffing guidelines to maximize the delivery of safe, quality care

Ensure retention metrics are met for caregiver success and retention

Communicate staffing issues to appropriate Leadership

Serve as a super user for scheduling software and assists unit staff as needed with software based issues

Oversee client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines

Ensure that client margins are within range and reduce use of bonus and overtime for caregivers

Collaborate with Regional Client Solutions Manager to ensure a clear understanding of the case, keys for client satisfaction, and any changes in client condition

Assist with orientation of new scheduling staff members on scheduling software

Other duties as assigned

Required Skills, Education and Certifications:

Bachelor’s degree in a human or health services field preferred

One plus years of experience in health care, elder care, social work or related industry

Two plus years of leadership experience

The ability to apply effective problem-solving skills to prioritize and multitask in a fast paced environment and demonstrate a sense of urgency as appropriate

Preferred Skills, Education and Certifications:

Experience or quick adaptability utilizing digital tools and Google suite applications

Physical Requirements:

Ability to travel approximately up to 25% of the time

Ability to lift and carry up to 15-20 pounds

Ability to sit, stand and walk for a prolonged period of time throughout the work day

Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

JOB TITLE: | REPORTS TO: | Regional Leadership

Regional Staffing & Caregiver Ambassador Team Manager | FSLA STATUS: | Exempt

Regional Staffing & Caregiver Ambassador Team Manager | VERSION:

Employee Acknowledgment of Job Description | Employee Acknowledgment of Job Description

I have read and I understand the Job Description for the position of Regional Staffing/Caregiver Success Manager. I am able to perform the essential functions and physical requirements of the job with or without reasonable accommodation. | I have read and I understand the Job Description for the position of Regional Staffing/Caregiver Success Manager. I am able to perform the essential functions and physical requirements of the job with or without reasonable accommodation.

Employee Signature | Date

Manager Signature | Date