2022-05-24_angie.markwell_JD -Caregiver Ambassador (1).docx

Job Summary / Purpose:

The Caregiver Ambassador is responsible for ensuring that the caregiver experience throughout their time with TheKey is supported at every step. This will include trouble-shooting caregiver inquiries and concerns with other departments, caregiver onboarding, compliance, and ongoing training. This position will lead caregiver communications ensuring that the caregiver profile and availability are updated consistently. This position ensures the smooth deployment of PPE supplies to our caregivers in the field. The Caregiver Ambassador  is responsible for the supervision of caregivers.

Essential Duties and Responsibilities:

Understanding home care state regulations, and organizational policies and procedures

Connecting with and ensuring that caregivers have a great experience with TheKey. This will include utilizing best practices to coach and guide caregivers regarding appropriate communication with clients and coworkers and development of a positive employee relations environment; maintaining team stability with fostering a positive working environment

Provide supervision to the caregivers, including coaching, counseling, and, ensuring the caregivers are fully prepared for assigned duties

As requested, delivering PPE or other supplies to the field to the caregivers

Participating in caregiver initial orientation and ongoing training which may require some field training

Serving as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, workers compensation, or corporate human resources

Ensuring caregiver are up to date in their licensing and compliance

Ensuring that caregiver profiles, timekeeping and availability are kept up to date

Documenting incoming concerns and complaints so that they can be tracked and reported to management; identify trends and offer suggestions for training or other interventions to reduce concerns and complaints

As needed, coordinating with IT to find resolution to employee barriers with technology

Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with employees; serve as mentor and coach to local team members for caregiver employee relations issues

Maintaining caregiver retention and allow for 60%+ minimum over six months of active scheduled/working hours; lead initiatives for caregiver retention, development and satisfaction

Understanding client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines

Additional duties as assigned

Required Skills, Education and Certifications:

High school graduation or the equivalent

Previous experience as a caregiver, a plus

3+ years’ experience in health care, elder care, social work or related industry

Excellent customer service and supervisory skills

Computer proficiency and ability to document timely and accurately notes in system

Polished communication and presentation skills and ability to develop excellent relationships with field staff

Current driver’s license and proof of insurance

Physical Requirements:

Ability to travel approximately up to 25% of the time

Ability to lift and carry up to 15-20 pounds

Ability to sit, stand and walk for prolonged period of time throughout the workday

Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

JOB TITLE: | REPORTS TO: | Regional Care Ambassador Team Manager

Caregiver Ambassador | FSLA STATUS: | Exempt

Caregiver Ambassador | VERSION:

Employee Acknowledgment of Job Description | Employee Acknowledgment of Job Description

I have read and I understand the Job Description for the position of Caregiver Ambassador. I am able to perform the essential functions and physical requirements of the job with or without reasonable accommodation. | I have read and I understand the Job Description for the position of Caregiver Ambassador. I am able to perform the essential functions and physical requirements of the job with or without reasonable accommodation.

Employee Signature | Date

Manager Signature | Date