2024-01-08_katie.tobias_Resume-Abiola+M.docx

A dedicated and result-driven professional with a proven track record in customer service, staff performance management, and Personal Support in the Financial and Health Sector. Adept at providing top-notch customer service, implementing and maintaining comprehensive protocols for employee recognition, training, discipline, incident resolution, and HR-related matters. Collaborates seamlessly with other staff members, HR teams, and other stakeholders to ensure a streamlined and effective approach to personnel management. Recognized for providing exemplary one-on-one support to clients, supervising Junior staff members, offering training, coaching, counseling, and ensuring their preparedness for assigned duties.
Phone:
306-807-1874


Email:
abiolamosomi10@gmail.com | aBIOLA Mosomi   

EDUCATION
University of Toronto, Canada
Certificate in Business Analysis

Saskatchewan Polytechnic, Canada
Continuing Care Assistant 

University of Ibadan, Nigeria
Masters of Personnel Psychology (Already evaluated by IQAS Canada)

University of Ibadan, Nigeria
Bachelor of Education in Educational Management (Already evaluated by IQAS Canada)

Excellent communication and interpersonal skills 
Team Collaboration and Supervision Skills
Multitasking and Critical thinking skills
Microsoft Suite (Word, Excel, PowerPoint), HRIS, Finacle, Oracle
Meeting planning and facilitation
Training and Facilitation
The Key Home Care        Personal Support Worker
September 2023 –To date
Collaborated with business and development stakeholders, internal customers, and external vendors to define, understand, and resolve business problems, and facilitate the development of new products.
Provide compassionate support for personal care activities including bathing, dressing, grooming, and incontinence management.
Implement exercise routines and engage in physical activities tailored to individual needs, promoting overall health and well-being.
Offer expertise in cooking and guidance on nutrition to ensure the overall well-being of individuals under care.
Administer medication reminders, ensuring adherence to prescribed schedules and dosage.
Provide companionship through meaningful conversations and activities, fostering mental stimulation and emotional well-being.
Safely drive clients to medical appointments, and social activities and assist with running errands to promote independence and engagement.
Perform light housekeeping duties and manage laundry to create a clean and comfortable living space.

Saskatchewan Health Authority (RLH site)         Continuing Care Assistant
Regina SK         June 2019- Aug 2023

Provided holistic care to 16 vulnerable individuals with different levels of needs which include physical, emotional, spiritual, and other needs at all times
Assisted with activities of daily living, recognize and report abnormalities and/or changes in client health status 
Contributed assistance during community activities including exercise, meal times, and special group events to gather residents & and encourage a healthy lifestyle
Assisted with the range of motions and mobility of residents with compliance to transfer, lifting and reposition (TLR) regulations
Communicated thoroughly and efficiently, maintaining resident health records
Maintained a safe, clean, and sanitary environment for residents, staff, and visitors

First City Monument Bank                 Customer Service Manager                      
October 2012- February 2018

Managed a diverse portfolio of clients and staff providing technical, reporting, and administrative support
Managed and supported the operations team for over 5 years with the responsibility of ensuring conformance with Standard Operating Procedures daily and ensured operational risk control and mitigation
Acted as the primary point of contact for customer and client inquiries, concerns, and feedback by maintaining a high level of responsiveness
Provided one-on-one supervision to junior staff members, including training, coaching, counseling, disciplining, and hiring 
Collaborated with HR in recruiting, interviewing, screening, and hiring new staff ensuring compliance with labor laws and industry regulations
Ensured new staff members completed orientation and coordinated additional training at the branch level
Responded to staff member requests, providing leadership and support, and ensuring policy compliance
Responsible for Identifying customers' needs and offering tailored products to meet their business
Managed branch expense decisions within a predetermined budget 
Ensure challenges and conflicts are promptly addressed by applying strong conflict resolution and problem-solving skills
Organized various internal and external meetings/events with staff, vendor
Worked closely with the customer care unit in resolving issues and complaints
Created data visualizations using Excel and PowerPoint to communicate periodic departmental reports during executive meetings.


Volunteer experience
Redeemed Christian Church of God PPP        Service Desk Officer       
July 2020 – August 2023

• Serving as the first point of contact to all members and visitors, attending to their inquiries and needs
• Managing an office’s general correspondence, including phone calls, emails, and minutes of meetings
• Developing and maintaining an effective filing system for all incoming and outgoing mail
• Assisting with data entry and all financial records and ledgers


References

Available upon request