2024-05-09_alina.evans_JD-General Manager.docx

Loca

Job Summary / Purpose:

The General Manager is responsible for ensuring TheKey clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referral and client relationships.  The General Manager is integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and building revenue and market share in their assigned location(s).

Qualification:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties and Responsibilities:

Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing

Responsible for the location’s financial performance, growth, and profitability.

Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients

Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey

Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients

Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction

Overseeing day-to-day operations in the assigned location(s).

Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development

Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent

Leading or supporting the recruitment, training, and development of new team members

Providing after-hours support for partners, prospective and current clients (including evenings and weekends)

Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues

Additional duties and responsibilities as assigned

Required Skills, Education, and Certifications:

Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience

Five to seven years of leadership experience in health care, elder care, social work, or related industry

Strong understanding of budget management and financial monitoring

Demonstrated leadership skills, including goal setting, training, and mentorship

Proven track record of successfully leading and motivating diverse teams

Multitasker and critical thinker with strong analytical skills

Exceptional interpersonal and communication skills, including writing, speaking, and active listening

Physical Requirements:

Ability to travel to client homes and other locations approximately 25% of the time

Ability to sit, stand, and walk for prolonged periods of time throughout the workday

Ability to use standard office equipment

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

JOB TITLE: | REPORTS TO: | Regional Director

General Manager | FLSA STATUS: | Exempt

General Manager | VERSION: | January 2024

Employee Acknowledgment of Job Description | Employee Acknowledgment of Job Description

I have read and I understand the Job Description for the position of General Manager. I am able to perform the essential functions and physical requirements of the job with or without reasonable accommodation. | I have read and I understand the Job Description for the position of General Manager. I am able to perform the essential functions and physical requirements of the job with or without reasonable accommodation.

Employee Signature | Date

Manager Signature | Date