TT Toronto.pdf

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TT Toronto  
THEKEY 2024/2025 MONTHLY INCENTIVE STATEMENT  
TT Toronto      
      
Month  November      
Division  Canada      
Region  Canada      
Site  Toronto      
Incentive Plan  CSM/CGM      
General Manager (if 
applicable)  Timon Page      
Regional Director  Timothy Thomas      
      
Metric 1: Tier 1 Clients - Actual Performance measured vs Target    
      
Nov Target = October Actual + one Tier 1 Client      
Dec Target = October Actual + two Tier 1 Clients      
Future Month's Target will be Prior Month's Target +one Tier 1 Client     
      
Actual Performance  Opportunity - Total Keys Earned (including 1 
Initial Key)     
Exceed Target  2    
Meet Target  1    
Do Not Meet Target  0    
      
Performance and Keys Earned Calculations      
October Baseline  Target  Actual  Variance vs Target  Earned Keys   
26 29 25 -4 0

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Metric 2: Billable Hours* - Actual Performance measured vs Target    
      
Nov Target = October Actual + 1%      
Dec Target = October Actual + 2%      
Future Month's Target will be Prior Month's Target +1%      
      
Actual Performance  Opportunity - Total Keys 
Earned (including 1 Initial 
Key)      
Exceed Target by 1%  2     
Within + / - 1% of Target  1     
Do Not Meet Target  0     
  
*Monthly Hours Targets are adjusted to normalize for monthly variation in weekends, holidays, and calendar days)   
Performance and Keys Earned Calculations      
October Baseline  Target  Actual  Variance vs Target  Earned Keys   
347,077  $348,635  $324,347  -7.0%  0.0

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Metric 3: Caregiver Margin % - Actual Performance measured vs Baseline    
      
 Caregiver Margin Baseline is…    
  >= 50%  49.5%-49.9%  < 49.5%  Opportunity - Total 
Keys Earned 
(including 1 Initial 
Key)   
Actual Performance  Monthly Caregiver Margin 
is not less than 0.5% from 
baseline  Monthly 
Caregiver Margin 
is 50% or higher  Monthly Caregiver 
Margin is 50% or 
higher  2 
 
Monthly Caregiver Margin 
is 0.5%-1.0% below 
baseline  Monthly 
Caregiver Margin 
is not more than 
0.5% below 
baseline  Monthly Caregiver 
Margin is 49.5% -
49.9%  1.5 
 
Monthly Caregiver Margin 
is more than 1% below 
baseline  Monthly 
Caregiver Margin 
is 0.5%-1.0% 
below baseline  Monthly Caregiver 
Margin is 49.0% -
49.4%  1 
 
n/a Monthly 
Caregiver Margin 
is more than 1% 
below baseline  Monthly Caregiver 
Margin is 48.5% -
48.9%  0.5 
 
Monthly Caregiver Margin 
is 2% or more below 
baseline  n/a Monthly Caregiver 
Margin is 48.4% or 
lower  0 
 
      
Performance and Keys Earned Calculations   
Q3 Baseline  Actual  Variance vs 
Baseline  Earned Keys   
45.3%  48.61%  3.28%  0.5

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Metric 4: EBITDA % - Actual Performance measured vs Baseline    
      
 EBITDA Baseline is…    
  >= 30%  28.0%-29.9%  < 28.0%  Opportunity - Total 
Keys Earned 
(including 1 Initial 
Key)   
Actual Performance  Monthly EBITDA Margin is 
not less than 1.0% from 
baseline  Monthly EBITDA 
Margin is 30% or 
higher  Monthly EBITDA 
Margin is 30% or 
higher  2 
 
Monthly EBITDA Margin is 
1.0%-2.0% below baseline  Monthly EBITDA 
Margin is not 
more than 1.0% 
below baseline  Monthly EBITDA 
Margin is 28.0% -
29.9%  1.5 
 
Monthly EBITDA Margin is 
more than 2% below 
baseline  Monthly EBITDA 
Margin is 1.0% -
1.9% below 
baseline  Monthly EBITDA 
Margin is 27.0% -
27.9%  1 
 
n/a Monthly EBITDA 
Margin is more 
than 2% below 
baseline  Monthly EBITDA 
Margin is 25.0% -
26.9%  0.5 
 
Monthly EBITDA Margin is 
3% or more below baseline  n/a Monthly EBITDA 
Margin is 24.9% or 
lower  0 
 
      
Performance and Keys Earned Calculations   
Q3 Baseline  Actual  Variance vs 
Baseline  Earned Keys   
18.49%  39.7%  21.24%  2.00

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Metric 5: SOC LT Retention - Actual Performance measured vs Payment Grid    
      
SoC Long -Term Retention%  is calculated as follows : 
# of SoC LT Starts divided by Total # of Starts in prior month from which the calculation is done.  
 
The following # of Keys are earned based on the following table for different levels of SoC LT Retention %:  
 
 
  
      
    
SoC LT Retention 
% < 60.0%  60.0% - 64.9%  65.0% to 
69.9%  70.0% to 
74.9%  75% +  
Keys Earned  0 0.5 1.0 1.5 2.0 
    
    
    
      
Performance and Keys Earned 
Calculations      
Actual  Earned Keys   
55.6%  0.0

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TOTAL KEYS EARNED AND TOTAL BONUS CALCULATION    
      
Tier 1 Clients  Revenue  Caregiver Margin %  EBITDA %  SOC LT Retention  TOTAL KEYS 
EARNED  
0.0 0.0 0.5 2.0 0.0 2.5 
      
 
 
 KEYS 
EARNED  0 - 0.5  1 - 1.5  2 - 2.5  3 - 3.5  4 - 4.5  5 - 5.5  6 - 6.5  7 - 7.5  8 - 8.5  9 - 9.5  10 
CSM_CGM  TOTAL 
BONUS 
EARNED  0 $138  $277  $416  $555  $1,389  $1,737  $2,084  $2,779  $3,474  $4,169  
             
      TOTAL BONUS TO 
BE PAID       
      $277.00