TT Toronto.pdf

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TT Toronto  
THEKEY 2024/2025 MONTHLY INCENTIVE STATEMENT  
TT Toronto      
      
Month  OCTOBER      
Division  Canada      
Region  Canada      
Site  Toronto      
Incentive Plan  CSM/CGM      
General Manager (if 
applicable)  Timon Page      
Regional Director  Timothy Thomas      
      
Metric 1: Tier 1 Clients - Actual Performance measured vs Target    
      
Nov Target = October Actual + one Tier 1 Client      
Dec Target = October Actual + two Tier 1 Clients      
Future Month's Target will be Prior Month's Target +one Tier 1 Client     
      
Actual Performance  Opportunity - Total Keys Earned (including 1 
Initial Key)     
Exceed Target  2    
Meet Target  1    
Do Not Meet Target  0    
      
Performance and Keys Earned Calculations      
October Baseline  Target  Actual  Variance vs Target  Earned Keys   
26 28 26 -2 0.0

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Metric 2: Billable Hours* - Actual Performance measured vs Target    
      
Nov Target = October Actual + 1%      
Dec Target = October Actual + 2%      
Future Month's Target will be Prior Month's Target +1%      
      
Actual Performance  Opportunity - Total Keys 
Earned (including 1 Initial 
Key)      
Exceed Target by 1%  2     
Within + / - 1% of Target  1     
Do Not Meet Target  0     
  
*Monthly Hours Targets are adjusted to normalize for monthly variation in weekends, holidays, and calendar days)   
Performance and Keys Earned Calculations      
October Baseline  Target  Actual  Variance vs Target  Earned Keys   
$347,077  $355,809  $366,350  2.96%  2.0

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Metric 3: Caregiver Margin % - Actual Performance measured vs Baseline    
      
 Caregiver Margin Baseline is…    
  >= 50%  49.5%-49.9%  < 49.5%  Opportunity - Total 
Keys Earned 
(including 1 Initial 
Key)   
Actual Performance  Monthly Caregiver Margin 
is not less than 0.5% from 
baseline  Monthly 
Caregiver Margin 
is 50% or higher  Monthly Caregiver 
Margin is 50% or 
higher  2 
 
Monthly Caregiver Margin 
is 0.5%-1.0% below 
baseline  Monthly 
Caregiver Margin 
is not more than 
0.5% below 
baseline  Monthly Caregiver 
Margin is 49.5% -
49.9%  1.5 
 
Monthly Caregiver Margin 
is more than 1% below 
baseline  Monthly 
Caregiver Margin 
is 0.5%-1.0% 
below baseline  Monthly Caregiver 
Margin is 49.0% -
49.4%  1 
 
n/a Monthly 
Caregiver Margin 
is more than 1% 
below baseline  Monthly Caregiver 
Margin is 48.5% -
48.9%  0.5 
 
Monthly Caregiver Margin 
is 2% or more below 
baseline  n/a Monthly Caregiver 
Margin is 48.4% or 
lower  0 
 
      
Performance and Keys Earned Calculations   
Q3 Baseline  Actual  Variance vs 
Baseline  Earned Keys   
45.33%  48.23%  2.90%  0.0

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Metric 4: EBITDA % - Actual Performance measured vs Baseline    
      
 EBITDA Baseline is…    
  >= 30%  28.0%-29.9%  < 28.0%  Opportunity - Total 
Keys Earned 
(including 1 Initial 
Key)   
Actual Performance  Monthly EBITDA Margin is 
not less than 1.0% from 
baseline  Monthly EBITDA 
Margin is 30% or 
higher  Monthly EBITDA 
Margin is 30% or 
higher  2 
 
Monthly EBITDA Margin is 
1.0%-2.0% below baseline  Monthly EBITDA 
Margin is not 
more than 1.0% 
below baseline  Monthly EBITDA 
Margin is 28.0% -
29.9%  1.5 
 
Monthly EBITDA Margin is 
more than 2% below 
baseline  Monthly EBITDA 
Margin is 1.0% -
1.9% below 
baseline  Monthly EBITDA 
Margin is 27.0% -
27.9%  1 
 
n/a Monthly EBITDA 
Margin is more 
than 2% below 
baseline  Monthly EBITDA 
Margin is 25.0% -
26.9%  0.5 
 
Monthly EBITDA Margin is 
3% or more below baseline  n/a Monthly EBITDA 
Margin is 24.9% or 
lower  0 
 
      
Performance and Keys Earned Calculations   
Q3 Baseline  Actual  Variance vs 
Baseline  Earned Keys   
18.49%  21.49%  3.00%  0.0

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Metric 5: SOC LT Retention - Actual Performance measured vs Payment Grid    
      
SoC Long -Term Retention%  is calculated as follows : 
# of SoC LT Starts divided by Total # of Starts in prior month from which the calculation is done.  
 
The following # of Keys are earned based on the following table for different levels of SoC LT Retention %:  
 
 
  
      
    
SoC LT Retention 
% < 60.0%  60.0% - 64.9%  65.0% to 
69.9%  70.0% to 
74.9%  75% +  
Keys Earned  0 0.5 1.0 1.5 2.0 
    
    
    
      
Performance and Keys Earned 
Calculations      
Actual  Earned Keys   
80.00%  2.0

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TOTAL KEYS EARNED AND TOTAL BONUS CALCULATION    
      
Tier 1 Clients  Revenue  Caregiver Margin %  EBITDA %  SOC LT Retention  TOTAL KEYS 
EARNED  
0.0 2.0 0.0 0.0 2.0 4.0 
      
 
 
 KEYS 
EARNED  0 - 0.5  1 - 1.5  2 - 2.5  3 - 3.5  4 - 4.5  5 - 5.5  6 - 6.5  7 - 7.5  8 - 8.5  9 - 9.5  10 
CSM_CGM   TOTAL 
BONUS 
EARNED  0 $138  $277   $416 $555 $1,389  $1,737   $2,084   $2,779   $3,474   $4,169   
             
      TOTAL BONUS TO 
BE PAID       
      $416