Wellsky_Deactivation_Reason_Dictionary.txt

Wellsky Deactivation Reason Dictionary

Accurate data starts with a common language. This dictionary is designed to help us move beyond the broad "No Longer Needs Care" bucket and identify the specific "why" behind every client departure. When our WellSky entries reflect the true story found in our care notes, we can better understand our clients' journeys and work together to improve the services we provide.

Top tip: Before selecting "No Longer Needs Care," review the below guide to see if a more accurate reason exists!

Reason	Definition
No Longer Needs Care	Client has completely recovered and no longer needs any level of support (family, private cg or senior residency support included). Client has no long-term, chronic conditions that still require support.
Deceased	Client has passed away.
Moved Out of Service Area	Client has permanently relocated outside of our coverage area.
Entered Facility (LTC/Assisted Living)	Client has moved into a long-term care or assisted living facility.
Dissatisfied with Service	Client or family expressed dissatisfaction with our services as the primary reason for discontinuing care.
Cost/Funding Issue	Client can no longer afford services, insurance/funding was denied or exhausted, or payment disputes led to service cancellation.
Chose Another Provider	Client switched to a different home care provider.
Hospitalized	Client was admitted to the hospital.
Family/Informal Care Taking Over	A family member or informal caregiver has taken over the client's care needs.
Temporary Hold / Seasonal	Client is pausing services temporarily (e.g., vacation, snowbird, short-term break).
Staffing - Unable to Fill	We were unable to staff or match a caregiver to meet the client's needs.
Scheduling Conflict	Services ended due to scheduling incompatibility between the client and available caregivers.
Non-Compliant / Safety Concern	Services were discontinued due to client behavior, safety risks, or non-compliance with care plans.