TheKey_Quality_Summit_Agenda_v1.txt

TheKey Quality Summit Agenda

Date: [TBD]
Location: [TBD]
Duration: Full Day

Morning Session (9:00 AM - 12:00 PM)

9:00 - 9:30: Welcome & Opening Remarks
* CEO Welcome
* State of Quality at TheKey
* Summit Goals and Expected Outcomes

9:30 - 10:30: Client Experience Deep Dive
* NPS Score Review and Trends
* Client Feedback Analysis
* Case Studies: Excellence in Care

10:30 - 10:45: Break

10:45 - 12:00: Caregiver Quality & Retention
* Caregiver Satisfaction Survey Results
* Retention Strategies That Work
* Recognition and Development Programs
* Panel: Top Performing Markets

Afternoon Session (1:00 PM - 5:00 PM)

1:00 - 2:30: Clinical Excellence
* Clinical Incident Review Process
* Medication Management Best Practices
* Fall Prevention Protocols
* Dementia Care Standards Update

2:30 - 2:45: Break

2:45 - 4:00: Operational Quality
* Scheduling Accuracy Metrics
* Response Time Standards
* Technology Tools for Quality Monitoring
* WellSky Data Quality Initiative

4:00 - 5:00: Action Planning & Close
* Market-Level Quality Improvement Plans
* Accountability Framework
* Next Steps and Timeline
* Closing Remarks