Client_Services_Handbook_Phones.txt

A picture containing text, clipart, sign Description automatically generated Client Services Handbook 1. Phones 1. Process 1. Client Services always answers on first ring 2. If Caregiver/Client calls, look up in clear care while on call 3. Client calls trump non-emergency calls from any other call 4. If CSM is not available for the call, Teammate will ask if they are okay, can be of assistance, then take the message and send in email to CS distribution. 1. Communication & Team Work 1. Open Dialog 1. Telephony Accountability 1. 8/1 effective date 2. Communication to on-call team 3. Exception Clients 2. Caregiver Front Screen set up 1. Template 2. Checks and Balance items 3. Caregiver performance review 4. Rally