Job_Description_Client_Care_Manager_v1.txt

Job Title: Client Care Manager. Home Care Assistance Montreal Inc. The CCM is a key point of contact for clients. Primary responsibility is ensuring quality of ongoing care. Duties: Client Care (intake, assessments, active care management, caregiver training, new client support, staffing coordination, after-hours support), Network Marketing (follow-up contacts, referral partners, CRM, events, campaigns), Operations (caregiver training, employee morale, compliance). Requirements: Bachelor's degree in social services/gerontology, 2 years experience, bilingual French/English.