2019-01-11_sdaoust_Caregiver reprimands Jan 2019.docx

CAREGIVER REPRIMANDS

If there is an incident with a caregiver who did not perform up to expectation with a client, the following steps should be followed:

The Care Manager should speak to both the client and the caregiver and get all the details.

The Care Manager should advise the caregiver that the details will be passed on to our HR Coordinator and that they will be receiving a letter of reprimand that will be added to their file.

The Care Manager decides if the incident warrants a letter of reprimand to the caregiver.

The Care Manager should then speak to and send an email to the HR Coordinator at their office to advise them that a reprimand letter is due and give all the details.

HR Coordinator prepares and sends a copy of the letter of reprimand to the caregiver by email and asks them to acknowledge receipt of the letter by email.

The letter of reprimand is to be uploaded to ClearCare in “files” and a note should be created in ClearCare tagging that a warning was issued to the caregiver.