2019-05-29_msilverman_BIANCA CV .docx

BIANCA AMATO

1550 Rue Verdi LaSalle, Montréal, QC H8N 1K4  ♦  Cell: 514-434-1400  ♦  bia-amato@hotmail.com

PROFESSIONAL SUMMARY

Responsible customer service representative proficient in sales and management. Passionate and motivated, with
a drive for excellence. Seven years in customer service and sales positions.

SKILLS

Multi-tasking ability	Active listening skills
Time management skills	Customer-oriented
Accurate money handling	Computer proficiency
Friendly demeanor 	Motivated team player

LANGUAGES

English, French and Italian

WORK HISTORY

Customer Service Representative, 2013 to Current
Toys"R"Us – Montréal, QC

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money or adjusting bills
Confer with customers by telephone or in person to provide information about products or services, take or
enter orders, or obtain details of complaints
Balancing and opening/closing cash registers

Cashier, 2012 to 2013
Proxim – Montréal, QC

Issue receipts, refunds, or change due to customers
Count and balance cash registers
Reconcile failing summaries of transactions to balance inventory
Stock shelves and mark prices on shelves and items

EDUCATION

Bachelor of Arts and Science: Major in Sociology,  2019
Concordia University - Montréal, QC, Canada

DEC: Child Studies, 2014
Dawson College - Montréal, QC, Canada

High School Diploma: French Immersion Program, 2012
Lasalle Community Comprehensive High School - Montréal, QC, Canada

VOLUNTEER

Tutoring,  2015 - 2016

Lasalle Elementary Senior

McGill University Research Centre for Studies in Aging,  2018

Douglas Mental Health University Institute