2019-09-09_bo.bankson_Bankson, Barbro.docx

With this CV I wish to be considered for the advertised position.  I am a recent graduate of Concordia and deeply respect its academic orientation and inclusiveness towards a diverse population.

I have performed a wide variety of medical and administrative duties which have a direct correlation with your advertised position. As a PAR (Patient Account Representative) and PAS (Patient Account Specialist) I was expected to demonstrate a knowledge of medical terminology and procedures while maintaining strong patient advocacy within a wider medical context.  The PAS in particular required: taking initial vitals at triage  (blood pressure, height/weight etc); collecting and entering demographic and financial data in the patient’s electronic medical record; assembling and maintaining physical charts within specific departments; validating insurance information and obtaining authorization for services; scheduling appointments and procedures (MRI/CAT/X-Ray/chemo/day surgery etc); collecting co-pays, co-insurance and prior balances; ordering in-house lab work and tests; validating accuracy of labs/meds including chemo and I.V. therapy; corresponding with other teaching hospitals/specialists on authorized research projects; liaising with health care professionals within the wider community.

All of my previous medical and administrative assignments have required compassion, critical thinking, strong customer service skills, an unflappable demeanour and an ability to work quickly and meticulously within high volume/volatile situations.

Profile

As a hospital registrar at a Level II trauma centre and nursing assistant (RNA) at an Alzheimers and dementia care facility I have held positions which emphasized client well being and insisted upon a high degree of organization, accuracy and, above all, compassion towards a diverse population.

As an artist, researcher and editor I have taken a wide variety of assignments in North America, Europe, UK  and Africa. Since 2014 I have been loosely based in Montreal, Canada.

Experience: Medical/Administrative

Registrar, Outpatient Surgery and Diagnostic Imaging, St Joseph’s Hospital, Tacoma Washington —2003-2004. Morning Lead. Responsible for intake, insurance authorizations, determination of and collection of co-pays, client support and conflict resolution in an extremely fast paced, high volume environment.

Registrar, Outpatient Oncology, St Joseph’s Hospital, Tacoma Washington —2002-2003. Maternity replacement. Office and RNA including chart maintenance, intake (blood pressure, weight), ordering of charted tests, insurance authorizations, reception, multi-line phone, secretarial assistance to research lead.

Registrar, Main Admitting, St Joseph’s Hospital, Tacoma Washington—2002 All duties of Registrar for a mixed clientele of walk-in and pre-arranged in-patient admissions in a high volume, fast paced environment. 55wpm base. Basic triage. Insurance authorizations and co-pays.

RNA, (Registered Nursing Assistant) Olympic Alzheimers and Dementia Care, Gig Harbor Washington—2002  Primary care in a specialized facility. Art/music therapy.  Additional coursework  for certification in dispensing of medication in  Washington State.

Temp, Olympic Staffing, Gig Harbor Washington—2001-2002 On-call position which provided clerical and secretarial staffing to a diverse clientele (newspapers, businesses, NGOs etc.) and required an ability to quickly and seamlessly adapt to new working conditions.

Experience: Non-Medical

Artist, Freelance Graphic designer — 1999-2019

Mixed mediums: pen and ink, watercolour, acrylic, oil on both paper and canvas.  Mixed media design.

Freelance Editor — 2000-2018

Editing of book manuscripts (U Cal, Cambridge, Blackwell’s). First reader and editor for academic essays and journal articles.

Research Assistant— 1999-2014  Term limited social science research projects in North America, Europe and Africa. Interviews, field notes, transcription, photography, budgeting, travel arrangements etc.

Substitute Teacher, Adult Ed Program; Cross Lake Manitoba—1999-2000 Performed all duties of principle teacher in a high school equivalency program, Adult Ed, Cross Lake School Board (Pimichikimak Cree Nation). Focused on English, Math and life skills. Administered provincial tests and provided counselling.

Education

Concordia — BFA, Painting and Drawing, June 2018

RNA, Tacoma, Washington, USA,  2002.

Skills

Basic office including Word and Excel, Photoshop, website and photo library maintenance.  Transcription, editing, illustration, photography, academic research, interviews. Conflict resolution, legal and career counselling (often involving the rights of marginalized or underrepresented groups including women, indigenous peoples and immigrants). English, French (reading, basic speaking), Spanish (reading)

Volunteer

Recent: Notetaker for People with Disabilities Concordia University, induction at The Depot (food bank), arts/crafts Chez Doris, tutoring english/basic math

References

Provided upon request.