2020-07-06_tthomas_Job Description Scheduling Coordinator.docx

Scheduling Coordinator – Job Description

The Scheduling Coordinator reports to the Operations Manager and is primarily responsible for managing client schedules.  This involves identifying appropriate caregivers and matching them with clients and their schedules, as well as the ongoing management of all schedules.  They are also required to monitor on-time caregiver clock in and clock out to ensure punctuality and quality of service.  Job responsibilities include but are not limited to:

Reception – welcome visitors and act as primary phone reception

Work with supervisor and Care Managers to ensure quality caregivers are matched with appropriate clients

Confirm and verify caregiving schedules and ensure all available shifts are filled, and caregivers fulfill their scheduled responsibilities

Ensure daily that all completed schedules are correctly reflected in Clear Care for billing purposes

Act as a backup for client intake calls and their subsequent follow up

Routine calling of inactive caregivers to update availability

Monitoring stock of promotional literature and office forms (intake sheets, consent forms, payment forms, etc.) and communicating needs to Operations Manager

Preparing Care Managers assessment packages in both French and English

Logging Care Managers client visits into Clear Care

Share in the “on-call” rotation for client and caregiver calls

Filing of client and caregiver documents

Depositing mail at end of day

Document minutes of meetings as required

Fill in as a caregiver should emergency arise

Assisting the Operations Manager with administrative projects/task as needed to support Scheduling and HR