Hi, Cheryl,
Passing off the detractor below in order for you to initiate next steps and
contacting the POC directly. Thank you!
On Tue, Nov 29, 2022 at 7:41 AM Medallia <noreply@app.medallia.com> wrote:
> Client Name: Phillip and Barbara Thorpe
>
> CC ID: 1000000000040424
>
> Primary Contact: Sharon Hanna
>
> PC Contact Info: s.hanna@telus.net /
>
> Survey Delivery: Email
>
>
> Division: Canada
>
> Business Unit: Calgary
>
> Tenure: 12 Weeks - Less Than 26 Weeks
>
> Actual Customer Segment: Turtle
>
> Stated Customer Segment: Turtle
>
> Survey: End of Service Survey 1
>
> Main Score: 6
>
> Comments: Clients are heading for assisted living in the near future, and
> current caregiver is leaving the company. Not worth the upset to start new
> caregiver.
>
>
> Please click here to see the full survey response and learn more about the
> client: https://hca.medallia.com/hca/respInvForm.do?surveyid=168725
>