--000000000000c8b3c705cd25425f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi! I have been working on updated client guidelines (following a meeting with our CMs about it). We wanted to make them more friendly and collaborative, while still getting the points across. This is what I have so far. Before I circulate them to the CMs, would you mind having a look? I see it as an email that the CMs copy and paste and then tailor based on the client (the parts in red are to be customized). Thank you for entrusting us to provide you with home care for your (mom/dad/parents/self). Our goal is to make the transition as smooth as possible. I am attaching a copy of your client agreement in this email so that you can refer to it if needed. We have also put together some frequently asked questions, which are listed below. I invite you to have a look at them, but know that I, along with my team, are always here to answer any questions you may have. *How do I reach you?* The best way to reach me from Monday to Friday (9am-5pm) is by sending me an email (include email here), or by calling 514-907-5065. If there is an emergency outside those hours, please call 514-907-5065 or send an email to infomtl@homecareassistance.com. *Why is there a Home Care Assistance binder in the home?* Accountability through careful charting is part of the service that we provide to our families. We leave a care binder on site so that caregivers can document events during their shift. This is especially helpful in situations where a team of caregivers are working together, but even in single caregiver cases, it serves as a resource should we need to reference any events or change in condition. *Why does the caregiver need to use my phone at the start and end of their shift?* Our caregivers use a phone system to signal the start and end time of their shift. This allows us to know where they are and how many hours they worked= . *Why is my caregiver using his/her cell phone to speak to Home Care Assistance?* In the absence of a home phone, the caregiver will need to use their cell phone to let us know that they have arrived or have completed their shift. It should only take a moment, but it=E2=80=99s important for us to make sur= e that they are there on time. We may also occasionally reach out to a caregiver to communicate something important about the care they are providing. We do so by texting or phoning them. *Does our caregiver need to wear a mask while working?* In situations where the caregiver and client cannot maintain adequate distance, we ask that our caregivers wear a mask. In addition, it should be changed every four hours to ensure its effectiveness. This helps to limit the spread of any airborne illnesses. If you need help setting up a regular delivery of masks, reach out to me and I will set it up for you. *Do I need to provide disposable gloves?* Families are to make disposable gloves available to caregivers if they are providin