This is a multipart message in MIME format. ------=_NextPart_000_0DA2_01DA9AD6.B8D84130 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0DA3_01DA9AD6.B8D84130" ------=_NextPart_001_0DA3_01DA9AD6.B8D84130 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Thank you. And can you confirm please, I don=E2=80=99t see anywhere in = the agreement that states we=E2=80=99re required to invoice monthly or = consolidate invoices. Is this something they=E2=80=99re asking if we can = do, or am I missing it?=20 =20 If it=E2=80=99s not required and wont damage our relationship, I would = prefer we not create any additional non-standard processes.=20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, April 30, 2024 6:43 AM To: eclark@thekey.com Cc: Cheryl Cartwright ; lisa.barker@thekey.com; = gerard.draetta@thekey.com; michelle.kenaga@thekey.com; = kristy.poyner@thekey.com; stephanie.fuston@thekey.com; Taylor Cleland = ; Laszlo Kovacs Subject: Re: Billing for Contract Client =20 Hi Liz, =20 We'll get the EFT set up. Please confirm which account we should use.=20 =20 I'll be sure to send over any future contracts to you for review prior = to signing.=20 =20 Thanks, Tim. =20 On Fri, Apr 26, 2024 at 8:39=E2=80=AFAM > wrote: Good Morning- =20 Thank you for sending the contract. While I appreciate the group = reaching out to discuss the invoicing, we already executed the agreement = so it doesn=E2=80=99t seem logical at this point to discuss what we = can/cannot do, otherwise we=E2=80=99d be in breach of the agreement. = Moving forward we should be looped into these before signed just in case = there is something on the agreement we truly cannot accommodate from a = systems perspective. While we are able to accommodate 9 out of 10 asks, = not all things can be done even with manual work. Additionally, we = should be emailed the specific portions of agreements like the below to = ensure we know what is required and can partner with your team to set = this up in NS/CC. =20 I=E2=80=99ve looped in Cash App & Collections leadership for line of = sight. We should have a call to discuss how these will be tagged, and = how to adjust the customer profiles in CC/Versapay to accommodate the = below. Once the internal OTC team does that, we will circle back.=20 =20 * This does not state we are required to bill Monthly * We are required to bill by the 7th of the month for all services in = the preceding month. * We are required to Fax or Mail Invoices * Manually creating a single consolidated invoice each month and mailing = it is a very different LOE than creating a file we can email * Net Terms are 30 days * Ops needs to call AP to get EFT Set Up * Who in the LO can call and get this done? = @Timothy Thomas * It=E2=80=99s imperative they also send emailed remittance indicating = what they=E2=80=99re paying when they deposit funds, or we could end up = with cash application challenges =20 =20