--00000000000049ac4f06185762c3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *Update as of Monday 5/13 8 am Pacific:* Wellsky said they resolved the issue but we had another delay receiving Canadian data this morning. We have the data now and are rerunning dependent processes. *Analytics Portal / Tableau Reports: *SoC, billed hours, revenue and other metrics relying on Clearcare data are missing yesterday's totals. ETA to have AP reports refreshed is 2-3 hours. *Billing: *Files sent to Netsuite this morning are missing data. We will resend within the hour. We will also confirm that nothing was missed over the weekend. *Payroll:* This should not affect payroll. Thanks, Monica On Fri, May 10, 2024 at 4:09=E2=80=AFPM Monica Johnston wrote: > *Update as of 4 pm Pacific:* >> >> Wellsky is still working on the issue. There is no ETA at this time. >> >> *Billing: *Since we will not have Canadian data available in the data >> lake today, we are sending the US data to Netsuite now. >> >> Thanks, >> Monica >> >> On Fri, May 10, 2024 at 12:19=E2=80=AFPM Monica Johnston >> wrote: >> >>> *Update as of noon Pacific:* >>> >>> - Analytics Portal reports have been refreshed with up to date US >>> data >>> - We have been notified by Wellsky that it will take them an >>> additional 2 hours to provide the Canadian data. >>> >>> >>> On Fri, May 10, 2024 at 9:31=E2=80=AFAM Monica Johnston >>> wrote: >>> >>>> This morning we did not receive any of the Canadian data from Wellsky. >>>> This also caused an issue with our ability to load the US data into ou= r >>>> reporting tables in the data lake. >>>> >>>> *What is the Impact?* >>>> >>>> *Analytics Portal / Tableau Reports: *SoC, billed hours, revenue and >>>> other metrics relying on Clearcare data are missing yesterday's totals= . >>>> >>>> - ETA to have reports refreshed for US is 1 hour >>>> - ETA for Canadian data is 4 hours >>>> >>>> *Billing: *Files sent to Netsuite this morning are missing data. We >>>> will resend once Wellsky has provided the Canadian data. >>>> >>>> *Payroll:* This should not affect payroll. >>>> >>>> I will send out an update when I have more information. Please reach >>>> out to me directly if you have any questions. >>>> >>>> Thanks! >>>> Monica >>>> >>>> BCC: Executive team, Regional Directors, Tableau Desktop Users, Payrol= l >>>> Notifications, Billing Alerts >>>> >>>> -- >>>> Monica Johnston >>>> Director, Data Platform and Services >>>> >>>> johnstonm@thekey.com >>>> >>>> (602) 501-7890 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> --00000000000049ac4f06185762c3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Update as of Monday 5/13 8 am Pacific: Wellsky said they resolved the issue but we had another delay receiving Ca= nadian data this morning. We have the data now and are rerunning dependent = processes. Analytics Portal / Tableau Reports:=C2=A0 SoC, = billed hou