--000000000000387b4905e11cf8b6 Content-Type: multipart/alternative; boundary="000000000000387b4705e11cf8b4" --000000000000387b4705e11cf8b4 Content-Type: text/plain; charset="UTF-8" Good afternoon Tim, Please see attached as a follow-up to my initial report. Same issues as before. Now the IT responses mainly consist of "we are unable to reproduce the issue" and then the tix gets closed/canceled or the status gets changed to "Pending Training" - not sure what that means! On the Action Sheet , Payroll-Adjustment tab, you can see how the ongoing booking sets errors have affected caregiver payroll (under payments resulting in very upset employees). Ali can also speak to rebates/refunds we had to issue to clients/families who were overcharged for duplicate bookings or rate increases that were charged earlier than scheduled start dates. Lastly, I'm still having to spend a lot of time verifying caregiver check in/outs because they are unable to check in/out (one or both) themselves. Vince said caregivers should be able to still complete their tasks. However, I've had a few caregivers report they are unable to. This is a major problem, as we cannot get updates from them if this is indeed the case. Best, Taneshia --000000000000387b4705e11cf8b4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon Tim, Pleas= e see attached as a follow-up to my initial report. Same issues as before. Now the IT responses mainly consist of= =C2=A0"we are unable to reproduce the issue" and then the tix get= s closed/canceled or the status gets changed to "Pending Training"= ; - not sure what that means! On the Action Sheet , Payroll-Ad= justment=C2=A0tab, you can see how the ongoing booking sets errors have aff= ected caregiver payroll (under payments resulting in very upset employees).= Ali can also speak to rebates/refunds we had to issue to clients/families = who were overcharged for duplicate bookings or rate increases that were cha= rged earlier than scheduled start dates.=C2=A0 Lastly, I'm still having to spend a lot of time verifying caregive= r check in/outs because they are unable to check in/out (one or both) thems= elves. Vince said caregivers should be able to still complete their tasks. = However, I've had a few caregivers report they are unable to. This is a= major problem, as we cannot get updates from them if this is indeed the=C2= =A0case.=C2=A0 Best, Taneshia --000000000000387b4705e11cf8b4-- --000000000000387b4905e11cf8b6 Content-Type: application/pdf; name="=?UTF-8?Q?Mavencare_Jira=E2=80=99s_=2D_Follow=2Dup_Report_=28June_2022=29=2Epdf?=" Content-Disposition: attachment; filename="=?UTF-8?Q?Mavencare_Jira=E2=80=99s_=2D_Follow=2Dup_Report_=28June_2022=29=2Epdf?=" Content-Transfer-Encoding: base64 Content-ID: X-Attachment-Id: f_l48piroz0 JVBERi0xLjQKJdPr6eEKMSAwIG9iago8PC9UaXRsZSA8RkVGRjAwNEQwMDYxMDA3NjAwNjUwMDZF MDA2MzAwNjEwMDcyMDA2NTAwMjAwMDRBMDA2OTAwNzIwMDYxMjAxOTAwNzMwMDIwMDAyRDAwMjAw