--000000000000d192380600ed92b7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim Thank you - he is not very patient.... This is what I just received Laird Miller 9:17=E2=80=AFAM (5 minutes ago) to *lesley*, me Allow me to be completely transparent. It is not my job to fix your accounting system or processes. The last invoice that I received from you was dated June 13, 2023....that was the one that was incorrect. I proceeded to use that invoice to calculate what I thought was owing and I then sent through a cheque to take care of that balance. I have received nothing since. I can't pay it if I don't get it. lm Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Thu, Jul 20, 2023 at 9:20=E2=80=AFAM Timothy Thomas wrot= e: > Hi Cathy, > > Let me escalate this. Please ask the client for some patience while I > straighten things out. > > On Thu, Jul 20, 2023 at 12:07=E2=80=AFPM Cathy Gerth = wrote: > >> Hi Tim >> I am so sorry to bother you but I need some help with this one. I >> included you in the previous email - I dont know who the person in Miami= is >> that called the client. >> This client is a Live In client that we acquired from Loving Home Home >> and is a long term client. laird is very reasonable businessman - who >> really wants an answer to having these issues fixed. >> There seems to be an issue of how Carolina processed and how Ali does I >> thought it was all fixed, but apparently not. >> Can you help find out what the problem is and why we cant seem to resolv= e >> this, I would really appreciate it. >> Thank you >> Cathy >> >> Cathy Gerth >> Case Manager >> Home Care Assistance >> 15331- 16 Ave #352 >> Surrey, B.C. V4A 1R6 >> ph: (604) 560-8629 >> (778) 279-3634 >> fax: (778) 279-3635 >> >> >> >> >> website: *www.homecareassistancevancouver.ca >> * >> Review our Book Series >> Read our Client Reviews >> https://www.youtube.com/watch?v=3DRX_4cCVybg8 >> >> >> ---------- Forwarded message --------- >> From: Laird Miller >> Date: Thu, Jun 22, 2023 at 7:09=E2=80=AFAM >> Subject: Invoicing >> To: Cathy Gerth >> Cc: lesley miller >> >> >> Good morning, >> >> I am incredibly frustrated with your invoices and what appears to be >> errors and omissions. Please see attached analysis, start with the most >> recent one. I attempt to stay fairly current on your invoices but this = is >> causing me to do way more work than I should be doing to pay a bill. >> >> lm >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000d192380600ed92b7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim Thank you - he is not very patient.... Thi