--000000000000f89bc2060a1d0946 Content-Type: multipart/alternative; boundary="000000000000f89bc0060a1d0945" --000000000000f89bc0060a1d0945 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, Here is the contact info for Fotini as requested. Contaras, Fotini Best, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas wrote= : > Could we use one of the other Canadian merchant services and debit the > funds over? > > On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga wrote: > >> Hey Tim and Vashon, >> >> Not sure what else we can do here, my only other suggestion would be to >> maybe try and run it through Solupay with the CAD conversion to see if t= he >> other platform will accept it. >> >> They seem reluctant to provide a new form of payment, so I have not aske= d >> as they believe this is our internal error. >> >> Let me know what you think. >> >> Best, >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> ---------- Forwarded message --------- >> From: Contaras, Fotini >> Date: Tue, Nov 7, 2023 at 2:48=E2=80=AFPM >> Subject: Re: HIll Hamnett - The Key - Payments Declining - Please Respon= d >> To: John Janiga >> Cc: Hammie >> >> >> The the card is in good standing, so not sure what else can be done her= e. >> >> On Tue, Nov 7, 2023 at 9:30=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Fotini and Hammie, >>> >>> I confirmed the CVV and account number entered is correct. >>> >>> Unfortunately, the card is still declining. >>> >>> Please advise on how we can proceed. >>> >>> I looked into this more and the reason is listed as >>> >>> "Merchants who receive a chargeback for a transaction placed with a >>> Visa card may encounter reason code 82, which indicates an improperly >>> processed transaction that the cardholder does not believe they should = be >>> responsible for paying." >>> >>> Best Regards, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Mon, Nov 6, 2023 at 10:12=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Fotini, >>>> >>>> I can confirm that we are using the credit card recently provided >>>> ending in 3811. >>>> >>>> [image: image.png] >>>> >>>> I am currently verifying the CVV we have entered is the correct one on >>>> file. >>>> >>>> Thank you for your patience. >>>> >>>> Best, >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Mon, Nov 6, 2023 at 9:08=E2=80=AFAM Contaras, Fotini >>> fotini@vesperadvisors.com> wrote: >>>> >>>>> Hi John, i believe this may be the issue: >>>>> We sent new credit card info on Sept 18th (Hammie's