----==_mimepart_64aee27168232_1df2aebd62bbc6c23638251 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Yes, this issue appears to be that Ana was still associated with the Toro= nto site. =C2=A0When she called out, the Toronto number was being present= ed. =C2=A0It's an easy change for me to associate her with Montreal so th= at when she makes calls, Montreal's number will present. =C2=A0Let me kno= w. Thanks,=C2=A0 Mark Warner = = On Wed, 12 Jul at 1:16 PM , CherylCartwright wrote: Sorry Mark, I just saw the email from Kathry= n. My understanding was that this was fixed. When we had asked caregivers= their responses were =E2=80=9Cthe same number we always call=E2=80=9D=C2= =A0 = = Anyway glad we got it mostly settled. = = Joey can we switch Ana=E2=80=99s number to a Montreal number? = = Cheryl = = = = = On Wed, Jul 12, 2023 at 11:48 AM Mark Warner wrot= e: = = = = = Hi Cheryl,=C2=A0 = I have reviewed your call records and all of them indicate that the call= er dialed directly to Toronto.=C2=A0 There very well could be something a= miss with routing, but looking over the reports and verifying Montreal's = / Toronto's call flow set up, nothing appears out of sorts.=C2=A0 Unfortu= nately, the reports don't show me what phone number the person dialed.=C2= =A0 The next few times this happens, please confirm with the caller what = phone number they dialed when calling in and let me know. =C2=A0 = =E2=80=8B = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 12 Jul at 10:00 AM , CherylCartwright wrote: Hi Mark, = = We are still experiencing a lot of misdirected calls from Montreal into = Toronto. Below are a list of caregivers calling the Montreal line but bei= ng directed to Toronto.=C2=A0 = = Help? = = Cheryl = = = On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester wro= te: = = = = Hi Cheryl, = Here are the calls from Montreal that have been coming in: = = Friday (7th) = = 11:07am 438-337-1105 = 2:44 and 2:45pm Analyn Casao 514-575-4562 = 2:47pm 514-924-2913 = 3:16pm Noemi Fernandez 514-570-3116 = 3:34pm Carol Duldulao 514-463-1544 = 4:26pm 514-799-8054 = = Monday: = = 9:08am and 9:12am 514-924-2913, = 4:23pm 514-653-1266 = = Tuesday: = 10:38am and 2:48pm - Analyn Casao 515-575-4562 = Wednesday (today): = = 9:45am 514-705-5185 = = = Thanks, = Kathryn = -- = Kathryn Nester = Caregiver Ambassador = ___________________ = = Office: 416-488-8777 = = = TheKey.ca ----==_mimepart_64aee27168232_1df2aebd62bbc6c23638251 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Yes, this issue appears to be that Ana was still associa= ted with the Toronto site. =C2=A0When she called out, the Toronto number = was being presented. =C2=A0It's an easy change for me to associate her wi= th Montreal so that when she makes calls, Montreal's number will present.= =C2=A0Let me know. Thanks,=C2=A0 Mark Warner On Wed, 12 Jul at 1:16 PM , CherylCartwright= <ccartwright@homecareassistance.com> wrote: Sorry Mark,