--0000000000009662dc060d944fd6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, Leave this with me. I need to escalate this issue so I will need a little time to get to the right person and review the situation and some people are away on holidays. I ensure it will be remedied and communicated in detail about the steps taken. On Wed, Dec 27, 2023 at 4:21=E2=80=AFPM John Reimer = wrote: > Hello Brian. > As a follow-up to my earlier message, when I drew your attention to an > overbilling for the dates October 26th and 27th., 2023, for $1143.45. > Thereafter I received Invoice # 6321, showing a credit memo for $1143.95, > but at the same time, that amount was withdrawn from our bank account. Th= is > now adds up to $2287.40 that the Key owes us. > I spoke to a guy by the name of Hose, in your Texas office on December 19= , > 2023, about this matter, however, to date, I have not heard back. He did > not seem to understand what I was talking about. > Can you follow up on this, or let me know who I should be talking to in > Canada? > Thanks. > John Reimer > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --0000000000009662dc060d944fd6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, Leave this with me. I need to = escalate this issue so I will need a little time to get to=C2=A0the right p= erson and review the situation and some people are away on holidays. I ensure it will be remedied=C2=A0and communicated in de= tail about the=C2=A0 steps taken. On Wed, Dec 27, 2023 at 4:21=E2=80= =AFPM John Reimer < jdrvent2022@= gmail.com > wrote: Hello Brian.=C2=A0 As a follow-up to my earlier message, when I drew your atte= ntion to an overbilling for the dates October 26th and 27th., 2023, for $11= 43.45. Thereafter I received Invoice # 6321, showing a credit memo for $114= 3.95, but at the same time, that amount was withdrawn from our bank account= . This now adds up to $2287.40 that the Key owes us.=C2=A0 I spoke to a guy by the name o= f Hose, in your Texas office on December 19, 2023, about this matter, howev= er, to date, I have not heard back. He did not seem to understand what I wa= s talking about.=C2=A0 Can you follow up on this, or let me know who I should be talking t= o in Canada?=C2=A0 Thanks. Joh= n Reimer=C2=A0=C2=A0 -- Brian Boxall Client Success Manager =C2=A0Direct = 431 887 1785 =C2=A0Office 204 489 6000 <span style=3D"font-size= :12pt;font-family:Arial;color:rgb(14,38,45);background-color:transparent;ve= rtical-ali