Hello,
No. Although, I may be looking in the wrong place. Mike, Is the request
supposed to be received through email? or another platform?
I haven't received anything yet.
Thank you,
Darion
On Thu, May 15, 2025 at 1:12 PM Timothy Thomas <tt@thekey.com> wrote:
> Darion, do you see it request?
>
> On Thu, May 15, 2025 at 12:28 PM Mike Conner <
> clearcaresupport@homecareassistance.com> wrote:
>
>> Hi Darion,
>>
>> We apologize for the delay. With Darion's manager being OOTO there was
>> no one to approve the request. I've worked with the Saviynt team to create
>> a delegate for Joseph. I've requested the ClearCare access for Darion.
>> Darion will then need to approve the request and then Tim will need to
>> approve the request.
>>
>> Once approved by both folks, the system will take up to an hour to sync.
>> Once sync'ed Darion should be able to log in.
>>
>>
>> Thanks,
>> Mike
>>
>>
>> On Thu, 15 May at 11:39 AM , Darion Jacobs <darion.jacobs@thekey.com>
>> wrote:
>> Good morning,
>>
>> Could you please see to it that Darion's clearcare access for Montreal
>> and Toronto is enabled ASAP?
>>
>> Thank you,
>> Tim
>>
>> ---------- Forwarded message ---------
>> From: Darion Jacobs <darion.jacobs@thekey.com>
>> Date: Thu, May 15, 2025 at 10:24 AM
>> Subject: ClearCare Login Issue
>> To: Timothy Thomas <tt@thekey.com>
>>
>>
>> Hi Timothy,
>>
>> I hope you're doing well.
>>
>> This is Darion Jacobs, the new employee with *TheKey. *I'm reaching out
>> in regards to accessing my Wellsky account.
>>
>> I’ve attempted to log in using my work email (darion.jacobs@thekey.com),
>> but the system doesn’t recognize it. I contacted IT, and they informed
>> me they’re waiting on an approval from Joey. I replied to let them know
>> Joey is currently on vacation and most likely won’t be able to submit that
>> approval. I haven’t heard back from them since. I've attached a
>> screenshot of IT's response below.
>>
>> Would you be able to approve it instead? It's fairly urgent, since I'm
>> scheduled to work tomorrow.
>>
>> Thanks Timothy.
>>
>> Best,
>>
>> Darion
>>
>> [image: Screen Shot 2025-05-15 at 10.17.33 AM.png]
>>
>> 1110068:611100
>>
>