--00000000000089c7f4060f3f6070 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Where might they get this number from? Do we know? Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Thu, Jan 18, 2024 at 2:41=E2=80=AFPM Mark Warner = wrote: > Hi Timothy, > This is another case of the caller dialing in on phone number (650) > 484-1817 (old 8x8 Nat'l Intake IVR.) This number is configured to ALWAYS > forward to Frax. > > Thanks, > Mark Warner > > > On Thu, 18 Jan at 4:40 PM , Timothy Thomas wrote: > Hi Mark, > Could you please trace the call to see how this caller ended up at Frax? > > Thanks > > ---------- Forwarded message --------- > From: *Shawntel Sousa* > Date: Thu, Jan 18, 2024 at 3:40=E2=80=AFPM > Subject: Fwd: Frax | HCA CN CLG | Message/Transfer | Michael Frost > To: Chuck Terlesky , Timothy Thomas > > Hi, I thought that we weren=E2=80=99t using fax. How do our clients that = call end > up getting to them? > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > ---------- Forwarded message --------- > From: > Date: Thu, Jan 18, 2024 at 1:34=E2=80=AFPM > Subject: Frax | HCA CN CLG | Message/Transfer | Michael Frost > To: > > Hello, > Frax received a call for your business. I had the pleasure of speaking > with the following Guest. If you have any questions, please contact > Leader@FraxOutsourcing.com. > *Frax Code:* HCA CN CLG > *Date of Call:* 1/18/2024 > *Time of Call:* 2:28 PM CST > *Guest Name:* Michael Frost > *Guest Phone #:* (368) 995-5114 > *Callback Phone #:* (368) 995-5114 > > *Call Notes:* Called and asked for Chantel as he is responding to an > email he received from her. I reached out to the office and Pam answered > and let me know that Chantel is not currently available. Pam sent Chantel= a > message with Michael's information. Michael disconnected before I could l= et > him know that we have sent a message to Chantel to follow up with him. > *Transfer Outcome:* I did not make an outbound call > Thank you, > Sedalia > > > > > > 633725:611100 > --00000000000089c7f4060f3f6070 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Where might they get this number from? Do we know?=C2=A0 Warm regards, Shawntel Sousa,= LPN Client Success Manager Home Care Assistance/The Key Calg= ary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000= Mobile number: (403) 305-6588 = On Thu= , Jan 18, 2024 at 2:41=E2=80=AFPM Mark Warner < itsupport@thekey.com > wrote: Hi=C2=A0Timothy,=C2=A0 This is another case of the caller dialing in on phone number (650) 4= 84-1817 (old 8x8 Nat'l Intake IVR.) =C2=A0This number is configured to = ALWAYS forward to Frax. T