--00000000000079c76f0608b40195 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just to clarify, the call center is not responsible for flagging leads "no office", a Salesforce automation we have no control over does that. GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Fri, Oct 27, 2023 at 6:48=E2=80=AFAM Timothy Thomas wrot= e: > Good morning team, > > We've identified a few more calls that were tagged to no "office" by Frax > due to a missing postal code. > > An example is V7R2M2 which is located in North Vancouver. The problem is > that the various sources that we used to build our list don't even have > this postal code listed. And this has happened several times now. I can't > seem to find a definitive source online for all postal codes by region. A= re > you aware of one? Can salesforce help us? > > With that being said, are there any workarounds to this problem? Using th= e > first 3 digits would be ideal. Perhaps just using the office names? They'= re > all in large metro areas. > > We would really prefer not to turn off Frax as we don't have a backup > solution. > > Thanks for your help. > Tim > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --00000000000079c76f0608b40195 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just to clarify, the call center is not responsible for fl= agging leads "no office", a Salesforce automation we have no cont= rol over does that. GW = Gabrielle Wolfe Please note my email has changed: gwolfe@thekey.com +1-360-502-3020 TheKey.com On Fri, Oct 27, 2023 at 6:48=E2=80=AFAM Timot= hy Thomas < tt@thekey.com > wrote:= <blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8= ex;border-