Hi Alexis!
As our billing department does not currently have a template readily
available for such a letter, the local office will handle the preparation
and sending of this letter.
Tim Thomas, Regional Director, is aware. If he has any further questions,
he or is his team will reach out.
Best,
On Wed, Nov 1, 2023 at 6:03 AM Alexis Parrish <billing@thekey.com> wrote:
> Good Morning Everyone,
>
> Hope you all are having a great week thus far we are following up for
> confirmation on if there is a formal letter available for us to provide to
> the client with our new company name & address for future payments. Please
> advise and that you for your assistance.
>
>
>
>
>
> Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702
>
> On Fri, 27 Oct at 9:29 AM , Timothy Thomas <tt@thekey.com> wrote:
> Hi Audra,
>
> Yes we sent a pandadoc letter advising of the name change to existing
> clients last March, I would have to check if this facility was a client at
> the time.
>
> We recently updated our clearcare accounts to reflect the new name and
> lockbox address for check mailing. I would imagine that is why they are
> requesting a formal letter.
>
> It would be smart to draft something that we can use with other facilities
> should we receive a similar request from their AP departments. We can
> handle it in the field if needed.
>
> Thanks
> Tim
>
> On Thu, Oct 26, 2023 at 6:28 PM Audra Williams <audraw@thekey.com> wrote:
>
>> Thanks, Lito!
>>
>> Adding in Tim Thomas. Tim, did we send any info to clients or do you
>> need me to draft something? Are we certain that we just want to send it to
>> this particular community and no one else?
>>
>> Best,
>>
>> On Thu, Oct 26, 2023 at 2:59 PM Lito Delapena <billing@thekey.com> wrote:
>>
>>> HI Audra,
>>>
>>> We received a request from Cheryl Carwright for a formal letter that she
>>> can provide one of our clients regarding the Name change from HCA to
>>> TheKey. From a Help desk perspective we never sent out any formal messaging
>>> surrounding the name change. Would you be able to provide a letter that we
>>> can provide Cheryl regarding this please?
>>>
>>> CherylCartwright <https://hca.freshdesk.com/a/contacts/29012338275>
>>> reported via email
>>> a day ago (Wed, 25 Oct 2023 at 9:52 AM)
>>>
>>> To:"Allison Brennan" <allison.brennan@thekey.com>, "TheKey Billing" <
>>> billing@thekey.com>
>>> Cc:tt@thekey.com
>>> Good Afternoon Billing,
>>>
>>> Can you please provide a formal letter for our clients at High View
>>> Retirement Residence that our name has formally been changed from HCA to
>>> TheKey. There is some concern on their end that they are writing cheques to
>>> HCA while being billed by TheKey. The letter can be sent to this email
>>> address and we will forward it on.
>>>
>>> Thanks in advance,
>>>
>>> Cheryl
>>> Thank you,
>>>
>>> Lito Delapena
>>> Help Desk Manager
>>> Billing@thekey.com
>>> 866-226-1702
>>>
>>>
>>> On Wed, 25 Oct at 12:52 PM , CherylCartwright <
>>> ccartwright@homecareassistance.com> wrote:
>>> Good Afternoon Billing,
>>>
>>> Can you please provide a formal letter for our clients at High View
>>> Retirement Residence that our name has formally been changed from HCA to
>>> TheKey. There is some concern on their end that they are writing cheques to
>>> HCA while being billed by TheKey. The letter can be sent to this email
>>> address and we will forward it on.
>>>
>>> Thanks in advance,
>>>
>>> Cheryl
>>>
>>> On Wed, Oct 25, 2023 at 1:20 PM Allison Brennan <
>>> allison.brennan@thekey.com> wrote:
>>>
>>>> Please see below thread from Highview
>>>>
>>>> They require written documentation stating we are now formally called
>>>> TheKey as all checks are made out to HCA
>>>>
>>>> They requested that previously apparently and no one sent them what
>>>> they needed so moving forward if they are mailing to TheKey they need that
>>>> letter stating the name change before they send out any checks with TheKey
>>>> name
>>>>
>>>> Can someone help them with this?
>>>>
>>>> Thanks
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Highview-Accounting <accounting@highviewres.com>
>>>> Date: Wed, Oct 25, 2023 at 11:59 AM
>>>> Subject: RE: New Check mailing address
>>>> To: Allison Brennan <allison.brennan@thekey.com>
>>>>
>>>>
>>>> Hello Allison,
>>>>
>>>> I asked the administrative team for a letter stating that they are now
>>>> “The Key” but our invoices still read Home Care.
>>>>
>>>> I have updated my address to read:
>>>>
>>>> The Key
>>>> For Home Care Healthcare
>>>> Address
>>>>
>>>> If it should be just “The Key” then my invoices need to reflect that.
>>>>
>>>> Thanks.
>>>>
>>>> [image:
>>>> http://highviewres.com/wp-content/uploads/email-signature-logo.png]
>>>> *Janice Blewett*
>>>> Administrative Assistant
>>>> *Dementia Care Holdings Inc.*
>>>> p:
>>>> 519-276-7722
>>>> e:
>>>> accounting@highviewres.com
>>>> w:
>>>> highviewres.com
>>>> a:
>>>> Corporate Office
>>>> 11 Wellington St N., Box 330
>>>> St. Marys, ON N4X 1B2
>>>>
>>>> *From:* Allison Brennan <allison.brennan@thekey.com>
>>>> *Sent:* October 25, 2023 11:56 AM
>>>> *To:* Highview-Accounting <accounting@highviewres.com>
>>>> *Cc:* Angela Duncan <officekw@highviewres.com>; Katlynne Elgie <
>>>> gmkw@highviewres.com>
>>>> *Subject:* Re: New Check mailing address
>>>>
>>>> Hello,
>>>>
>>>> I received that check already and deposited it yesterday. Thank you!
>>>>
>>>> We have been TheKey for a year and a bit now, but we were having
>>>> different locations for checks to be mailed too so they have created one
>>>> mailing address to simplify things
>>>>
>>>> Hope this helps,
>>>>
>>>> Take Care
>>>>
>>>> *Allison Brennan*
>>>>
>>>> *Client Success Manager*
>>>>
>>>> *Office: 519-954-2111*
>>>> *Direct Line: 437-216-2865*
>>>> *Fax: 519-489-1370*
>>>>
>>>> *TheKey.ca* <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>> On Wed, Oct 25, 2023 at 11:54 AM Highview-Accounting <
>>>> accounting@highviewres.com> wrote:
>>>>
>>>> Hello Allison,
>>>>
>>>> I have updated the address on the profile as per your request.
>>>>
>>>> Is this the official change from Home Care Healthcare to “The Key”
>>>>
>>>> Also, cheque #3468 for $614.02 being:
>>>>
>>>> INV-176700996
>>>> INV-176701056
>>>>
>>>> Was mailed on the 18th of October. That will be going to the old
>>>> address.
>>>>
>>>> Thank you.
>>>>
>>>> [image:
>>>> http://highviewres.com/wp-content/uploads/email-signature-logo.png]
>>>> *Janice Blewett*
>>>> Administrative Assistant
>>>> *Dementia Care Holdings Inc.*
>>>> p:
>>>> 519-276-7722
>>>> e:
>>>> accounting@highviewres.com
>>>> w:
>>>> highviewres.com
>>>> a:
>>>> Corporate Office
>>>> 11 Wellington St N., Box 330
>>>> St. Marys, ON N4X 1B2
>>>>
>>>> *From:* Allison Brennan <allison.brennan@thekey.com>
>>>> *Sent:* October 25, 2023 11:50 AM
>>>> *To:* Highview-Accounting <accounting@highviewres.com>
>>>> *Cc:* Angela Duncan <officekw@highviewres.com>; Katlynne Elgie <
>>>> gmkw@highviewres.com>
>>>> *Subject:* New Check mailing address
>>>>
>>>> Good Morning Accounting Team,
>>>>
>>>> I am writing to inform you of the new updated address where all checks
>>>> should be sent for invoice payment.
>>>>
>>>> Previously, they were being sent directly to myself in Waterloo, but we
>>>> now have a new mailing address for them to be sent to
>>>>
>>>> *TheKey*
>>>> *P.O. Box 12354 Station A, Toronto, ON, M5W0K5*
>>>>
>>>> Please let me know if you have any questions or concerns
>>>>
>>>> Take Care
>>>>
>>>> *Allison Brennan*
>>>>
>>>> *Client Success Manager*
>>>>
>>>> *Office: 519-954-2111*
>>>> *Direct Line: 437-216-2865*
>>>> *Fax: 519-489-1370*
>>>>
>>>> *TheKey.ca* <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>
>>
>> --
>> Audra Williams
>> Director, Divisional Operations
>> *Please note my email has changed:*
>> audraw@TheKey.com
>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>> (425) 757-7027
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
> 530176:611100
>
--
Audra Williams
Director, Divisional Operations
*Please note my email has changed:*
audraw@TheKey.com <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
(425) 757-7027
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>