----==_mimepart_679428f8a1ce3_20d3fb0226c7c00224668a8 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon- Happy Friday!=C2=A0 Checking back on my last email -=C2=A0U= pon auditing this client's profile, I noticed that the person whose payme= nt information was provided on the PAF is not the person who signed the d= ocument but there isn't a CSM listed on the client profile for me to reac= h out to.=C2=A0=C2=A0 =C2=A0 In order to be compliant with our legal an= d payment processing policies, we will need to obtain a PAF that has the = signature of the person whose payment information is provided, authorizin= g us to charge their account. Alternatively, we will need proof that the = signer is authorized to use the provided payment information. This can be= verified by having the signer listed on the account (e.g., by providing = a voided check) or by submitting a copy of a POA granting the signer auth= ority to use the payment information. Without formal documentation ve= rifying this authorization, we will be in violation of PCI compliance sta= ndards. This exposes us to potential security risks and leaves us vulnera= ble if the client decides to dispute any charges. Without proof of author= ization, we would be unable to properly defend against such claims, which= could result in significant legal and financial consequences. Can yo= u please let me know who I should reach out to for a revised PAF, or proo= f that the signer is authorized to sign on behalf of the account holder? = Thanks for your help!=C2=A0 DeAnna Brown ltci@thekey.com Long Te= rm Care Insurance Customer Service - (855)-205-8007 Long Term Care Insura= nce Fax - (813) 693-5625 Billing@thekey.com 866-226-1702 = = On Fri, 17 Jan at 4:13 PM , DeAnna Brown wrote: = = Hi Timon- Happy Friday!=C2=A0 = = Checking back on my last email - Upon auditing this client's profile, I = noticed that the person whose payment information was provided on the PAF= is not the person who signed the document but there isn't a CSM listed o= n the client profile for me to reach out to.=C2=A0=C2=A0 = = In order to be compliant with our legal and payment processing policies,= we will need to obtain a PAF that has the signature of the person whose = payment information is provided, authorizing us to charge their account. = Alternatively, we will need proof that the signer is authorized to use th= e provided payment information. This can be verified by having the signer= listed on the account (e.g., by providing a voided check) or by submitti= ng a copy of a POA granting the signer authority to use the payment infor= mation. = = Without formal documentation verifying this authorization, we will be in= violation of PCI compliance standards. This exposes us to potential secu= rity risks and leaves us vulnerable if the client decides to dispute any = charges. Without proof of authorization, we would be unable to properly d= efend against such claims, which could result in