--Apple-Mail-3B69389F-AB32-45C8-98FC-89DA96D6A73C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Tim Thomas Soins =C3=A0 Domicile / Home Care Assistance 514 907 5065 Begin forwarded message: > From: Jordan Schiff > Date: January 4, 2017 at 12:21:06 PM GMT-5 > To: "Goheen, James" > Cc: "tthomas@homecareassistance.com" , "Ry= er, Holly" > Subject: Re: Ceridian Powerpay XML documents (Ceridian Case# 15262513 ) >=20 > Hi James,=20 > What is the status of Ceridian accepting a CSV or XLS file instead of a an= XML file? Tim has inquired about this but we are unable to create an XML fi= le for payroll companies. I see that you worked with Tina as well on this ca= se, but it looks like the same issue was encountered. >=20 > Thank you, > Jordan >=20 >> On Wed, Nov 23, 2016 at 9:05 AM, Goheen, James wrote: >> Good morning Jordan, Tim, and Holly (Holly, see the note for you specific= ally at the end), >>=20 >> =20 >>=20 >> As mentioned during our chat last Friday, the Powerpay platform on which T= im's payroll runs can accept only XML data. Perhaps when I said XML, you had= XLS in mind? >>=20 >> =20 >>=20 >> At any rate, the only way the payroll can accept CSV-formatted files is i= f the account is upgraded to the "Powerpay Plus" platform, as that version h= as some expanded functionality, including an interface for setting up field-= order requirements for a desired import. >>=20 >> =20 >>=20 >> Since I'm not a support team member, I wouldn't have details for Tim abou= t the upgrade; I would refer him back to Holly Ryer of the Customer Care tea= m, to get more info if it's to be investigated as a possibility. >>=20 >> =20 >>=20 >> As I also mentioned during our call (I mention this here for Tim's benefi= t), if a Powerpay Plus account wants to setup their account with CSV-formatt= ed imports, there is then no need to go through my process of approving Clea= rCare as an import vendor; it's simply a matter of working with the Customer= Care team here to configure the order of fields desired for import in the P= owerpay Plus application, which would then be communicated back to your tea= m for setup of the data being exported from your system. I have no role in t= hat setup, and testing the setup is =E2=80=93 so I'm told =E2=80=93 a matter= between the customer and our customer service people. >>=20 >> =20 >>=20 >> Note to Holly: would you mind to follow-up with Tim, and if appropriate e= scalate to whomever can speak to the issue of upgrades? Since I'm not in the= same pool as you I don't know if you have that information directly, or if i= t needs to come from someone else; I just don't want to speak for anyone els= e. Thanks! >>=20 >> =20 >>=20 >> James Goheen | Data Integration Team | Ceridian HCM >> Ph: 905-947-7423 | www.ceridian.ca >>=20 >> =20 >>=20 >> From: Jordan Schiff [mailto:jschiff@clearcareonline.com]=20 >> Sent: Wednesday, November 23, 2016 11:22 AM >> To: Goheen, James >> Cc: tthomas@homecareassistance.com;