Tim,
This is becoming a weekly issue with the caller ID. Are you hearing this in
other offices that switched to the zoom lines? It’s really important they
come up with a fix quickly.
Appreciate any assistance on this.
Thanks
*Will Reid*
Partner | TheKey
Mobile: 513.707.2304
<http://www.thekey.com>
From: Gabriel La <it@thekey.com>
Date: Thu, Jan 8, 2026 at 2:45 PM
Subject: Re: Zoom Issues
To: Laura Horval <lhorval@thekey.com>, Mark Warner <mark.warner@thekey.com>,
TheKey IT Support <itsupport@thekey.com>
CC: Will Reid <wreid@thekey.com>
Looping in @Mark Warner <mark.warner@thekey.com> to assist and adding in
our support email @TheKey IT Support <itsupport@thekey.com>
On Thu, Jan 8, 2026 at 2:43 PM Laura Horval <lhorval@thekey.com> wrote:
> Good Morning,
>
> I wanted to check in/report the following issues that we have been having
> with zoom.
>
> We had previously reported that some caregivers are seeing our numbers pop
> up as "spam" and not answering calls- is there any updates on this?
>
> We have also had reports that when people have called in the call has
> either failed or the caller is told we are not available.
>
> Lastly, is there any way that when we call out from zoom, that our number
> shows as 513-891-2273 so that caregivers and clients know that it is us
> calling. We have had caregivers save individuals numbers and call those
> numbers instead of the office line for emergencies and call offs which has
> led to service failures.
>
> Laura Horval MSW LSW
>
>
> General Manager | TheKey
>
> Office: 513-891-2273
>
> Mobile: 513-535-0558
>
>
> *Aging Life Care Professional™; CDP®*
> *PAC® Consultant; **PAC® Coach*
> * Please note my email has changed: *
> lhorval@thekey.com <https://brand.thekey.com/esg/lhorval@thekey.com>
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>
>
>
Gabriel La
Head of IT Operations
it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>