--00000000000040741e061cdced0c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, I know Chuck was looking into this but needed to wait for you to return so I=E2=80=99m not sure if he managed to get these concerns to you yet with hi= m being gone. Can we please please please tell Frax to quote a range of $39-$42 - I have been asking for this to be updated for a few weeks. Also, can we let them know that a caregiver cannot start a shift after 1130pm and leave before 5am. And can we let them know the minimums are 4 hours 3x per week. They had us urgently call a client a few weeks ago for 1 hour per day. I=E2=80=99m also unsure of the process. Sometimes they send a note for an i= ntake and it says that the person needs to be called within 2 hours to book a consult? I=E2=80=99m not sure who it=E2=80=99s sent to? It seems to come to= the Calgary intake but only certain people get them. Should it be sent to anyone on call? Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 ---------- Forwarded message --------- From: FraxLeads Date: Tue, Jul 9, 2024 at 9:39=E2=80=AFPM Subject: New Frax Lead | Sharon Unknown To: calgaryintake@thekey.com Hello Calgary! Please see the below lead collected by Frax for your office. *Client Name:* Sharon Unknown *Client Age:* 68 *Caller Name:* Debra *Caller Number:* 403-516-1919 *Frax Caller ID: * *Zip/Postal Code:* T3G0A6 *How did the guest hear about us?* Online *Anticipated Hours per Week:* 40+ hours *Duration of Care:* Greater than 6 Months *Anticipated Start of Care:* July 10, 2024 *Rates Quoted:* 38 *Salesforce Link:* https://homecareassistance.lightning.force.com/lightning/r/Lead/00QUH00000A= F1dy2AD/view *Frax Notes:*Debra called in looking for care for her friend Sharon. She did not want to provide the last names at this time. Sharon is currently in the hospital due to digestive issues. She has lost a lot of weight. She will need overnight care while n the hospital since she is does not sleep much and makes frequent trips to the commode. She will need assistance with toileting, getting water, rubbing her feet, and straightening her bed. She uses a wheelchair, commode, and may get a walker and hospital bed. She likes to watch TV and talk. She is very kind, compassionate, and intelligent. She will need a female CG. They would like to have care 3:15 AM - 8:15 AM 7 days a week. Debra would like to know if the rates can be lowered. Debra will not be the decision maker for her care but is the point of contact while looking for care. She can be reached at 403-516-1919 or 403-852-9252. *Frax Contact Id:* If you have any questions regarding this lead, please contact IntakeAssistance@homecareassistance.com --00000000000040741e061cdced0c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, I know Chuck was looking into this but n