--0000000000008c345b05f6dd048b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I am so surprised by this actually. I know this case well and they were always very happy. They loved their caregiver. The only thing I can think of is that their caregiver went on vacation and they were really unhappy about that. I will call them to see if there is anything else. Have a great day ahead, Cheryl On Mon, Mar 13, 2023 at 11:31=E2=80=AFPM Keri Thrush w= rote: > Hi, Cheryl! > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Mon, Mar 13, 2023 at 3:26=E2=80=AFPM Medallia wrote: > >> Client Name: Ted and Judy Mill >> >> CC ID: 1000000000043094 >> >> Primary Contact: Cathy Macdonald >> >> PC Contact Info: gacmacdonald@gmail.com / +4038182086 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Calgary >> >> Tenure: 12 Weeks - Less Than 26 Weeks >> >> Actual Customer Segment: Turtle >> >> Stated Customer Segment: Turtle >> >> Survey: End of Service Survey 1 >> >> Main Score: 6 >> >> Comments: Parents moved to a care facility >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D21733= 3 >> > --=20 *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --0000000000008c345b05f6dd048b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I am so surprised by this actually. I know= this case well and they were always very happy. They loved their caregiver= . The only thing I can think of is that their caregiver went on vacation an= d they were really unhappy=C2=A0about that. I will call them to see if ther= e is anything else.=C2=A0 Have a great day ahead, Cheryl On Mon, Mar 13, 2023 at 11:31=E2=80=AFPM Ker= i Thrush < kthrush@thekey.com &g= t; wrote: Hi, Cheryl! Passing off the detractor below in order to initi= ate=C2=A0next steps and contacting the POC directly. Thank you! On Mon, = Mar 13, 2023 at 3:26=E2=80=AFPM Medallia < noreply@app.medallia.com > wrote: = Client Name: Ted= and Judy Mill CC ID: 1000000000043094 Primary Contact: Cathy M= acdonald PC Contact Info: gacmacdonald@gmail.com / +4038182086 Survey De= livery: Email Division: Canada Business Unit: Cal= gary Tenure: 12 Weeks - Less Than 26 Weeks Actual Customer Se= gment: Turtle Stated Customer Segment: Turtle Survey: End o= f Service Survey 1 Main Score: 6 Comments: Parents moved to a= care facility Please click here to see the full survey = response and learn more about the client: https://hca.meda= llia.com/hca/respInvForm.do?surveyid=3D217333 -- <div di