--0000000000001ed9e7060e11cd6a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh that would make sense. That could cause a lot of troubles. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Jan 3, 2024 at 3:03=E2=80=AFPM Timothy Thomas wrote= : > I think those versapay emails from Michelle are autogenerated. So perhaps > an integration issue. Stay tuned. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Jan 3, 2024 at 5:02=E2=80=AFPM Shawntel Sousa = wrote: > >> Thank you so much. I just don=E2=80=99t understand the miscommunication. >> >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> On Wed, Jan 3, 2024 at 3:00=E2=80=AFPM Timothy Thomas wr= ote: >> >>> Hi Shawntel. >>> >>> I=E2=80=99ve escalated this. Sorry for the trouble. >>> >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >>> On Wed, Jan 3, 2024 at 4:55=E2=80=AFPM Shawntel Sousa wrote: >>> >>>> Hi, >>>> >>>> Another client from Calgary being informed that they have an overdue >>>> balance when they have paid their bill. Can someone kindly help with t= his? >>>> >>>> Warm regards, >>>> Shawntel Sousa, LPN >>>> Client Success Manager >>>> Home Care Assistance/The Key >>>> >>>> Calgary Office number: (403) 301-3777 >>>> Winnipeg Office Number: (204) 489-6000 >>>> Mobile number: (403) 305-6588 >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Kathleen Horan >>>> Date: Wed, Jan 3, 2024 at 2:53=E2=80=AFPM >>>> Subject: Fwd: Overdue balance of $1,014.38 >>>> To: Marc Atkinson , Chuck Terlesky >>> cterlesky@thekey.com>, Shawntel Sousa >>>> >>>> >>>> Hi >>>> I have received another notice of nonpayment/overdue balance when >>>> payment has been made. >>>> Please reference my account as full payment was made on December 27, >>>> 2023. >>>> Kelly Horan >>>> Sent from my iPhone >>>> >>>> Begin forwarded message: >>>> >>>> *From:* TheKey >>>> *Date:* January 3, 2024 at 2:33:00=E2=80=AFPM MST >>>> *To:* kelly.e.horan@gmail.com >>>> *Subject:* *Overdue balance of $1,014.38* >>>> >>>> =EF=BB=BF >>>> >>>> You have an overdue balance of $1,014.38 with us. >>>> >>>> If payment has already been made, thank you. If not, just click here >>>> >>>> to pay your overdue balance now. >>>> >>>> Thanks for your business. >>>> View Invoices >>>> >>>> >>>> Questions about this message? >>>> >>>> Contact Us | Privacy Policy >>>> | >>>> | | Manage Email >>>> <http://email.versapay.com/ls/click?upn=3D63cN3LFHcfNcLeRIt8wC7BjAYOPq= F3