This is a multipart message in MIME format. ------=_NextPart_000_09AC_01D9D0CD.E009EC00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_09AD_01D9D0CD.E00A1310" ------=_NextPart_001_09AD_01D9D0CD.E00A1310 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable This is a non-integrated location? I donât see the name NORMA = ASBJORNHUS in the system. From: Timothy Thomas Sent: Wednesday, August 16, 2023 1:40 PM To: Elizabeth Clark Subject: Fwd: Re: Accounting Receivable Department - [#412031] FYI this is the thread on one of them. ---------- Forwarded message --------- From: Shawntel Sousa > Date: Wed, Aug 16, 2023 at 4:33â¯PM Subject: Fwd: Re: Accounting Receivable Department - [#412031] To: Cheryl Cartwright >, Chuck Terlesky >, Timothy Thomas > ---------- Forwarded message --------- From: Gerard Draetta > Date: Wed, Aug 16, 2023 at 2:31 PM Subject: Fwd: Re: Accounting Receivable Department - [#412031] To: > Please take a look at ticket #412031 = raised by Shawntel = Sousa (ssousa@homecareassistance.com = ). Showntel, Good afternoon. The reason why this account has a balance due is the = result of a short pay on the 6/7 invoice. I am not sure why this = occurred but I will reach out to Ali to see if he has any additional = information. Gerard On Wed, 16 Aug at 4:17 PM , Shawntel Sousa = > = wrote: Hi, would Michelle be the person to better help me understand what is = happening I have had several calls from clients today about the same = thing and they are all on automatic withdrawal so thereâs no = reason that they should owe any money in their account. On Wed, Aug 16, 2023 at 2:10 PM Marc Atkinson > wrote: Hi Shawntel, I am going to reassign this inquiry to our Collections team member = Michelle. She reached out today to inquire about a remaining balance of = $3,356.13 on the June 7th invoice. Since she called today, I'm sure she = would like to follow up. Thank you for making us aware of this. On Wed, 16 Aug at 2:40 PM , Shawntel Sousa = > = wrote: Hi billing team, Can someone please help to understand why Norma would have to call = regarding their account? They are on client directed home care and have = automatic withdrawal? Can someone please assist with this? On Wed, Aug 16, 2023 at 12:07 PM NORMA ASBJORNHUS > wrote: Hi Shawntel, I hope you can help me with this problem. I just received a = message from the Accounting Receivable Department asking me to call = regarding Fredâs account. Could you explain any of this for me? = I am not going to make a long distance call unless itâs = necessary. I donât understand why I should be called about the = account in the first place. Please advise. Norma Asbjornhus -- Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (20