Re: FW: Fall Incident – Mrs. Nawacki

Hi Tim,

The fall happened in the bedroom.

Thank you,

Dom

[image: TheKey]
Dominique Jacobs

*Gestionnaire des soins/**Infirmière auxiliaire*

*Client Care Manager/Licensed Practical Nurse*

Tel: 514.907.5065 |  Fax: 514.221.4265

djacobs@TheKey.com | TheKey.ca <https://thekey.ca/>


On Tue, Sep 2, 2025 at 16:43 Timothy Thomas <tt@thekey.com> wrote:

> Dom, any news on where the fall occurred?
>
> On Tue, Sep 2, 2025 at 4:31 PM Maryham Levesque <
> mlevesque@joinlifeguard.com> wrote:
>
>> Hi Tim
>> As outlined in our agreement, a fall is escalated when it lasts *15
>> minutes with no subsequent motion detected*. In order to determine
>> whether a credit may be due in this case, we would first need to confirm if
>> the fall indeed occurred in the bedroom, or if there may have been another
>> fall elsewhere.
>> Additionally, we can propose to Mark to adjust the threshold to a shorter
>> duration than the current 15 minutes. Please let me know how you’d like to
>> proceed.
>> Best regards,
>>
>>
>> *Maryham Levesque *
>>
>> *Director of Clinical and Customer Services*
>>
>> Toll-free: (888) 667-1224
>>
>> Direct line: 438-799-4409
>>
>> *mlevesque@joinlifeguard.com <mlevesque@joinlifeguard.com>*
>>
>> *Schedule a meeting*
>>
>>
>>
>> [image: A blue and white logo Description automatically generated]
>> <https://joinlifeguard.com/>
>>
>>
>>
>> ------------------------------
>> *From:* Timothy Thomas <tt@thekey.com>
>> *Sent:* September 2, 2025 4:19 PM
>> *To:* Maryham Levesque <mlevesque@joinlifeguard.com>
>> *Cc:* Nathanial Findlay <nfindlay@joinlifeguard.com>; Meighen
>> Fitzpatrick <mfitzpatrick@joinlifeguard.com>; Dominique Jacobs <
>> djacobs@thekey.com>; Joey Taylor <joey.taylor@thekey.com>
>> *Subject:* Re: FW: Fall Incident – Mrs. Nawacki
>>
>> How long does a fall need to last in order for it to be escalated?
>>
>> Given the fall was not resolved in reality, do we think a credit is due?
>>
>> On Tue, Sep 2, 2025 at 4:11 PM Maryham Levesque <
>> mlevesque@joinlifeguard.com> wrote:
>>
>> Hi Tim,
>> Falls are detected and resolved by Pontosense. Their system will trigger
>> an alert if it identifies that someone is not in their usual upright
>> position, and it will automatically resolve the alert once the system
>> detected that the person has returned to their normal position.
>> Lifeguard escalates alerts only when they remain unresolved, ensuring
>> that we can intervene promptly if someone is on the floor without
>> assistance.
>> In the case of Mrs. Nawacki, the Pontosense device detected that she had
>> recovered from her fall *3 minutes and 12 seconds after it occurred*.
>> Please let me know if you’d like to schedule a time to discuss this
>> further.
>> Best regards,
>>
>>
>> *Maryham Levesque *
>>
>> *Director of Clinical and Customer Services*
>>
>> Toll-free: (888) 667-1224
>>
>> Direct line: 438-799-4409
>>
>> *mlevesque@joinlifeguard.com <mlevesque@joinlifeguard.com>*
>>
>> *Schedule a meeting*
>>
>>
>>
>> [image: A blue and white logo Description automatically generated]
>> <https://joinlifeguard.com/>
>>
>>
>>
>> ------------------------------
>> *From:* Timothy Thomas <tt@thekey.com>
>> *Sent:* September 2, 2025 3:56 PM
>> *To:* Nathanial Findlay <nfindlay@joinlifeguard.com>; Maryham Levesque <
>> mlevesque@joinlifeguard.com>
>> *Cc:* Meighen Fitzpatrick <mfitzpatrick@joinlifeguard.com>; Dominique
>> Jacobs <djacobs@thekey.com>; Joey Taylor <joey.taylor@thekey.com>
>> *Subject:* Re: FW: Fall Incident – Mrs. Nawacki
>>
>> Hi Nat,
>>
>> Who resolves the fall, LG or Pontosense?
>>
>> On Tue, Sep 2, 2025 at 2:50 PM Nathanial Findlay <
>> nfindlay@joinlifeguard.com> wrote:
>>
>>
>>
>>
>>
>> *From: *Maryham Levesque <mlevesque@joinlifeguard.com>
>> *Date: *Tuesday, September 2, 2025 at 1:12 PM
>> *To: *Dominique Jacobs <djacobs@thekey.com>
>> *Cc: *Joey Taylor <joey.taylor@thekey.com>
>> *Subject: *Re: Fall Incident – Mrs. Nawacki
>>
>> Hi Dominique,
>>
>> I’m very sorry to hear about Mrs. Nawacki’s fall this morning. According
>> to the system, we registered a fall detection in her bedroom at *8:43
>> a.m.* The event was marked as *recovered within 3 minutes and 12 seconds*,
>> so no escalation was triggered at that time.
>>
>> To better understand the situation, do you know exactly where Czeslawa
>> was found this morning? This information will help us review and confirm
>> the detection accuracy.
>>
>> Please let me know, and I’ll continue monitoring closely.
>>
>> Best regards,
>>
>>
>>
>>
>>
>> *Maryham Levesque *
>>
>> *Director of Clinical and Customer Services*
>>
>> Toll-free: (888) 667-1224
>>
>> Direct line: 438-799-4409
>>
>> *mlevesque@joinlifeguard.com <mlevesque@joinlifeguard.com>*
>>
>> *Schedule a meeting*
>>
>>
>>
>>
>>
>> [image: A blue and white logo Description automatically generated]
>> <https://joinlifeguard.com/>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>>
>> *From:* Dominique Jacobs <djacobs@thekey.com>
>> *Sent:* September 2, 2025 1:01 PM
>> *To:* Maryham Levesque <mlevesque@joinlifeguard.com>
>> *Cc:* Joey Taylor <joey.taylor@thekey.com>
>> *Subject:* Fall Incident – Mrs. Nawacki
>>
>>
>>
>> Hi Maryham,
>>
>> We received information that Mrs. Nawacki had a fall this morning. When
>> our caregiver arrived at 9:00 a.m., she found her on the floor.
>>
>> Did you receive any notification about this? Mark mentioned that he was
>> not contacted by Lifeguard.
>>
>> Thanks so much,
>> Dominique
>>
>>
>>
>> [image: Image removed by sender. TheKey]
>>
>> *Dominique Jacobs *
>>
>> *Gestionnaire des soins/Infirmière auxiliaire*
>>
>> *Client Care Manager/Licensed Practical Nurse*
>>
>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>
>> djacobs@TheKey.com | TheKey.ca <https://thekey.ca/>
>>
>>