--0000000000002bd78e061133e9ff Content-Type: multipart/alternative; boundary="0000000000002bd78e061133e9fe" --0000000000002bd78e061133e9fe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes I thought at first they were because it shows the last two digits being 45 and the last four digits of mine is 4584 and I was just confused at first glance. I have no idea who's number ends in 45. Sorry. On Mon, Feb 12, 2024 at 3:00=E2=80=AFPM Drevik, Abby w= rote: > Ah then this cannot be corrected from our side and we=E2=80=99ll have to = wait for > customer service to reach out to you and correct unfortunately. Apologies= I > thought you said they were trying to send to your personal number > > > > *From:* Cheryl Cartwright > *Sent:* Monday, February 12, 2024 1:58 PM > *To:* Drevik, Abby > *Cc:* Deeth, Ainsley ; andreas.kozak@thekey.com; > tt@thekey.com > *Subject:* RE: [EXTERNAL] Amazon Account > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > Whatever phone number you have attached to the account ccartwright@thekey > is not mine and they are trying to send the verification code to that. Ca= n > you please remove the secondary verification so I can access this account= ? > > > > On Mon, Feb 12, 2024 at 2:54=E2=80=AFPM Cheryl Cartwright > wrote: > > Sure, I am free > > > > On Mon, Feb 12, 2024 at 2:51=E2=80=AFPM Drevik, Abby = wrote: > > Are you free? I can setup a quick call cause if you have access to the > phone then I have an idea since we=E2=80=99re waiting on customer support > > > > *From:* Cheryl Cartwright > *Sent:* Monday, February 12, 2024 1:46 PM > *To:* Deeth, Ainsley > *Cc:* andreas.kozak@thekey.com; Drevik, Abby ; > tt@thekey.com > *Subject:* RE: [EXTERNAL] Amazon Account > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > The phone number 416-357-4584 is the one I can see they are trying to sen= d > the code to. This is my personal cell phone and in no way related to my > business account with Amazon. I did not add this number but I can see it'= s > associated with whatever account you have tried to set up for me. There i= s > no way for me to remove it as it's not even listed on Amazon Business on = my > end. And I am not removing it from my own personal account. > > > > I can delete my SJD Amazon account of course and see if that works but I > don't see how it fixes the issue considering the problem is related to ho= w > they are trying to send the verification code. > > > > On Mon, Feb 12, 2024 at 10:32=E2=80=AFAM Deeth, Ainsley wrote: > > Hi Cheryl and Andrea, > > > > Apologies for the delay, I have been offline to attend to some family > matters over the last few days. I logged an escalated Customer Support > ticket on Fr