--00000000000010855606249b4e52 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim! Will Reid Partner * Please note my email has changed: * wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] On Wed, Oct 16, 2024 at 11:01=E2=80=AFAM Timothy Thomas wro= te: > FYI > > ---------- Forwarded message --------- > From: Andrea Goble > Date: Wed, Oct 16, 2024 at 10:51=E2=80=AFAM > Subject: Re: Clarification on Caregiver deactivation > To: Timothy Thomas > > > Hi Tim, > > This was brought to my attention yesterday. The benefits team did this in > error and this employee has been activated again. I let Ali Puckett know > and we will be working with benefits on their process going forward. > > Thank you, > > Andrea > > On Wed, Oct 16, 2024 at 8:19=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Andrea, >> >> Could you please assist with Will's email below? It seems the HR Service >> Center deactivated a caregiver in Wellsky without advising the local tea= m. >> Is this common practice? >> >> Thanks! >> >> ---------- Forwarded message --------- >> From: Will Reid >> Date: Tue, Oct 15, 2024 at 8:21=E2=80=AFPM >> Subject: Fwd: Clarification on Caregiver deactivation >> To: Timothy Thomas >> >> >> Hey Tim, >> Check out the email below. This is concerning. Are you aware of this >> practice? >> >> Thanks >> >> >> Will Reid >> Partner >> * Please note my email has changed: * >> wreid@thekey.com >> 513-707-2304 >> TheKey.com >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: HR Service Center Support >> Date: Tue, Oct 15, 2024 at 4:02=E2=80=AFPM >> Subject: Re: Clarification on Caregiver deactivation >> To: >> CC: , , >> >> >> Hi Ali, >> >> Thank you for contacting the HR Service Center. I am happy to help you! >> >> To best assist with your inquiry, I will ask the Human Resources Manager >> to connect with you. >> >> If you have any questions, please reply to this email. >> >> Thank you, >> Your Human Resources Service Center >> 1.888.874.8088 >> >> You can follow the progress of your inquiry by clicking this link: >> https://thekey.freshservice.com/helpdesk/tickets/137204 >> >> [image: Displaying open enrollment (1).png] >> *Please share your experience -*Click here to complete a 3-question >> survey >> >> >> On Tue, Oct 15 3:54 PM , Ali wrote: >> HR team- >> >> We had a caregiver named Karron Middlebrooks (employee ID: 315127) who >> was deactivated today in Wellsky without explanation to us locally. Our >> caregiver ambassador had sent her a written warning recently due to her >> attendance issues and she responded saying she had a doctor's note due t= o a >> chronic health condition, which she showed us. Our Caregiver >> ambassador inquired with HR about how to proceed and was advised to have >> her speak to HR about how to acquire ADA accommodations, which was done. >> Linda, the ambassador, was also advised to allow HR to take it from ther= e >> but we still had her scheduled with a client