--Apple-Mail-EC4E88A5-4097-4FAC-9E59-96A8E0DA9C93 Content-Type: multipart/mixed; boundary=Apple-Mail-BA46F4DD-9B7B-4E5A-A695-88C5173BF8F6 Content-Transfer-Encoding: 7bit --Apple-Mail-BA46F4DD-9B7B-4E5A-A695-88C5173BF8F6 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable For you. Tim Thomas 514 726 7647 Begin forwarded message: From: Kristy Poyner <billing@thekey.com> Date: March 5, 2024 at 8:55:28=E2=80=AFPM PST To: tthomas@= thekey.com, ssousa@thekey.com Cc: michelle.kenaga@thekey.com, lito= .delapena@thekey.com, kristy.poyner@thekey.com, cdixon@thekey.com Subj= ect: Fwd: 151254 Sue McMaster CDHC - Clarification/Correction of Invo= icing Cadence & Payment Research - [#686431] Reply-To: Kri= sty Poyner <billing@thekey.com> =EF=BB=BF Hi Everyone, Removing the client from this communication. This was origi= nally on the calendar to discuss on Tuesday, but was moved at Chucks request= due to the Canadian team meeting with Chris Gerard. Sue has been billed as w= e were instructed to bill for her on 12/18/23. I've broke= n down the information as efficiently as possible below and have put a conne= ct on the calendar for tomorrow morning to discuss at length. I am al= so attaching an itemized breakdown so you have the ability to review ahead o= f time. In the meantime, based on communications within these email= chains from both Shawntel and the client, I have updated the authorization f= or Sue to her private pay rate of $37, and attached the auth to all schedule= d and unbilled shifts so that private pay invoices will not generate for Sue= going forward until billing completes the manual split process each month. &= nbsp; I will keep the end to end connect on the calendar for l= ater this week so we can ensure we are all on the same page for this client p= opulation. Per information provided by the local office team on 12/18/2= 3 Sue was to have both private pay bill and CDHC bill shifts Follow up confirmation received on 1/12/24 in the same ema= il chain Sue was to bill bi-weekly CDHC hours were to be managed in scheduling CDHC is billed biweekly with known overages due to ClearCare= limitations On a monthly cadence billing team manually s= plits the care billed to CDHC to split the private pay responsibilities for t= he previous month. As agreed upon with local office team m= embers on 10/20/23 and further reviewed on 12/19/23. Private pay and CDHC bill shifts results in two invoices eac= h bi-weekly billing period as only shifts with the authorization attached bi= ll to CDHC 1 invoice for CDHC shifts billing