--0000000000008f9b3f0632462b3f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Thank you to those who were able to join our roundtable discussion. I have provided a summary of notes below. As a reminder this is a space where we can share success stories, brainstorm over situations that are difficult and come together as a team despite our distance. *Team Meeting Summary* *Client & Caregiver Reflections:* A team member shared the recent passing of a long-term client, underscoring the emotional impact of caregiving and the importance of supporting families. The family expressed gratitude, reinforcing the value of compassionate care. *Caregiver Oversight:* Concerns were raised about a caregiver who made choices that negatively affected the clients health and well being. Despite ongoing communication, the case received poor feedback. Another issue involved a caregiver neglecting tasks, with another staff member compensating. Highlighting the importance of caregivers having confidence that they have someone to speak with about issues that may arise in the clients home. The need for continued monitoring, accountability, and supportive systems was emphasized=E2=80=94suggestions included unannounced visits and regular = home checks. *Assessments & Service Delivery:* A dip in assessments being scheduled was mentioned. Focus remains on building confidence in new caregivers and service offerings. The team is committed to maintaining high standards despite challenges. *Client Birthdays:* Celebrations are simple due to budget constraints. Cards are sent, sometimes accompanied by flowers or personal calls, to ensure clients feel recognized and valued. One individual calls and sings the client " Happy Birthday" to help the client celebrate if an in person visit isn't possible that day. *Reminder: * The analytics portal https://analytics.homecareassistance.com/ can still be accessed to view which client has upcoming Medalia surveys. --=20 *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --0000000000008f9b3f0632462b3f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello,=C2=A0 Thank you to th= ose who were able to join our roundtable discussion. I have provided a summ= ary of notes below. As a reminder this is a space where we can share succes= s stories, brainstorm over situations that are difficult and come together = as a team despite our distance.=C2=A0 Team Meeting Summary Client & Caregiver Reflections: A team member shared the recent passing of a long-term client, underscoring= the emotional impact of caregiving and the importance of supporting famili= es. The family expressed gratitude, reinforcing the value of compassionate = care. Caregiver Oversight: Concerns were raised about a caregiver who made choices that=C2=A0negativel= y affected the clients health and well being. Despite ongoing communication= , the case received poor feedba