--0000000000004e0ba10617df4a88 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Tim! We have included her on the list and Vancouver is marked complete. On Tue, May 7, 2024 at 8:59=E2=80=AFAM Timothy Thomas wrote= : > Hi Alyson, > > The client is price sensitive and given our recent price increase, > unlikely to accept this surcharge without cancelling or reducing care. > > Please mark them as exempt. > Thanks > > On Tue, May 7, 2024 at 11:55=E2=80=AFAM Alyson Rohane > wrote: > >> Good morning, Sharon - >> >> Are you able to confirm the reason why Louise Brajcich (Vancouver) shoul= d >> be surcharge exempt? >> >> >> On Tue, May 7, 2024 at 7:20=E2=80=AFAM Sharon Speirs wrote: >> >>> The only one for Vancouver is >>> Louise Brajcich >>> Thanks so much >>> Sharon >>> >>> >>> Sharon, Speirs >>> >>> General Manager >>> >>> Vancouver, BC >>> >>> Office: 778.279.3634 >>> >>> sspeirs@thekey.com >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> >>> >>> On Tue, May 7, 2024 at 5:00=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> Good morning GMs >>>> >>>> Please send me a list of any requested exemptions by 12pst today. >>>> >>>> Thanks. >>>> >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>>> >>>> On Mon, May 6, 2024 at 8:35=E2=80=AFPM Alyson Rohane >>>> wrote: >>>> >>>>> Hey, again leaders - >>>>> >>>>> Effective Wednesday, May 15th, a surcharge fee of 2.7% will be applie= d >>>>> to all credit card transactions, excluding Montreal. This is a compan= y >>>>> policy and is charged across all locations. >>>>> >>>>> If there are any customers whom you believe should be exempt from thi= s >>>>> surcharge, please connect with Tim to discuss and provide reasons for= their >>>>> exemption. Historically, exemptions have been approved based on the c= lient >>>>> being an 'elephant', or substantial gross spend. >>>>> >>>>> If any customers fit this criteria, please let us know before *EOB >>>>> Friday, May 10th*. Don't hesitate to reach out with any questions >>>>> or concerns. >>>>> >>>>> Thank you! >>>>> >>>> -- >>>>> *Alyson Rohane* >>>>> Senior Continuous Improvement Analyst >>>>> alyson.rohane@thekey.com >>>>> >>>>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --0000000000004e0ba10617df4a88 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Tim! We have included her on the list and Vanco= uver is marked complete.=C2=A0 On Tue, May 7, 2024 at 8:59=E2=80=AFAM Timoth= y Thomas < tt@thekey.com > wrote: Hi Alyson, The client is price sensitive and given our = recent price increase, unlikely to accept this surcharge=C2=A0without cance= lling or reducing care.=C2=A0 Please mark them as = exempt.=C2=A0 Thanks On Tue, May 7, 2024 at 11:55=E2=