Re: Rogers Cell Account Consolidation (Case #233870690)

From
John Andrew Hawkins <jhawkins@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Rogers Business Support <rogers.businesssupport@rci.rogers.com>, "it@thekey.com" <it@thekey.com>
Date
Fri, 15 Dec 2023 09:09:32 -0500
Folder
INBOX
--000000000000285731060c8cf5f4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Meeting invite sent On Thu, Dec 14, 2023 at 12:59=E2=80=AFPM Timothy Thomas wro= te: > John can we connect for a call to discuss. Feel free to drop a meeting in > my calendar at your convenience. > > On Thu, Dec 14, 2023 at 12:53=E2=80=AFPM John Andrew Hawkins > wrote: > >> Thank you for the clarification. Leadership is on this email chain to >> review for approval. >> >> On Tue, Dec 12, 2023 at 1:01=E2=80=AFPM Rogers Business Support > rogers.businesssupport@rci.rogers.com> wrote: >> >>> Hello John, >>> >>> Thank you for your email and I appreciate your understanding. >>> >>> Following up on your query on consolidation of all the accounts. >>> >>> Kindly note that the Small business accounts device balances would be >>> charged to them once if we transfer or consolidate them to the corporat= e >>> account. >>> >>> Account # 872545868 =3D $2159.49 >>> >>> Account #875718157 =3D $ 2457.18 >>> >>> The corporate accounts will not be charged if we the lines from one >>> corporate account to another. >>> >>> Corporate Accounts 785976853 and 934376013. >>> >>> Should you decide to consolidate all the lines onto one corporate >>> account then each line will be under $75.00 with 10% 10GB pooled data p= lan. >>> >>> I hope this answers your account query. >>> >>> If you have any additional questions or concerns, please do not hesitat= e >>> to contact us, we would be more than happy to assist you. For immediat= e >>> assistance please call 1-877-274-3375 option 2. >>> >>> If you are sending a response after 7 days, please do not reply using >>> this email chain. We ask that you create a new email so that this reque= st >>> can be assigned. >>> >>> You may receive a Customer Survey requesting feedback on your experienc= e >>> with my service today. Our goal is to provide you with a 10/10 customer >>> experience and a 5/5 interaction rating; I hope I have achieved that to= day. >>> We appreciate your feedback and pride ourselves on your willingness to = let >>> me know how I did today if you receive a survey. >>> >>> Thank you for your continued business with Rogers. Have a great day! >>> >>> *Sheba Zaidi* >>> *Business Customer Service * >>> >>> Rogers Business >>> >>> *TEL: *1-877-274-3375 >>> *rogers.businesssupport@rci.rogers.com >>> * >>> >>> >>> >>> *Using Business Self Serve is NOW better! * >>> >>> - Payments made easy - add a credit card and save it for one time >>> payments or for pre authorized payments >>> - New reports for improved bill & device management, including >>> hardware upgrade information >>> >>> Log into your Business Self-Serve account and check out these new >>> features today! >>> >>> You may receive a Customer Survey requesting feedback on your experienc= e >>> with us. We appreciate your feedback and pride ourselves on your >>> willingness to recommend Rogers. Thank you in advance! >>> >>> >>> --------------- Ori