--000000000000a0259c061ef505a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, Please still share the remaining 2024 Holidays with the Contact Center. We would like to ensure we receive all alerts for the CG team on these dates. On Mon, Aug 5, 2024 at 1:35=E2=80=AFPM Timothy Thomas wrote= : > Hi, > > I had built this schedule for 2023 holidays so it needs to be updated for > 2024. It has all the holidays listed per office. > > I'm off today but I can look at it this week. > > On Mon, Aug 5, 2024 at 1:50=E2=80=AFPM Mark Warner wrote: > >> It looks like Calgary Heritage Day (today) may have been missed. This >> has been corrected. I also show today is BC Day / Civic Day for Vancouv= er >> and Ontario. >> >> On Mon, Aug 5, 2024 at 12:44=E2=80=AFPM Gabrielle Wolfe >> wrote: >> >>> @TheKey IT Support please assign to Mark Warner. >>> >>> @Mark Warner apparently today is a holiday for >>> Calgary but I'm not seeing it on their 8x8 holiday routing. Also I'm n= ot >>> sure their open hours AA holiday routing is set correctly to come to th= e >>> call center. >>> >>> @Timothy Thomas could you provide a list of all >>> recognized/observed holidays for each Canada office, there seem to be a= few >>> missing. >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> >>> * Head of Contact Center* >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >> > > -- > > *Tim Thomas* > Head of Canada Division | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 *D'Juan "Chris" Hayes* Supervisor, Client Support *djuan.hayes@thekey.com * 813-771-3023 (m) TheKey.com [image: TheKey] --000000000000a0259c061ef505a5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, Please still share the remaining 2= 024 Holidays with the Contact Center.=C2=A0 We=C2=A0 would like to ensure w= e receive all alerts for the CG team on these dates. On Mon, Aug 5, 20= 24 at 1:35=E2=80=AFPM Timothy Thomas < t= t@thekey.com > wrote: Hi,=C2=A0 I had built this = schedule for 2023 holidays so it needs to be updated for 2024. It has all t= he holidays listed=C2=A0per office. I'm off to= day but I can look at it this week. On Mon, Aug 5, 2024 at 1:50=E2=80= =AFPM Mark Warner < mark.warner@thekey.com > wrote: It looks like Calgary Heritag= e Day (today) may have been missed.=C2=A0 This has been corrected.=C2=A0 I = also show today is BC Day / Civic Day for Vancouver and Ontario.=C2=A0=C2= =A0 On Mon, Aug 5, 2024 at 12:44=E2=80=AFPM Gabrielle Wolfe < gwolfe@thekey.com > wrote:= @TheKey IT Support =C2=A0please assign to Mark W= arner. @Mark Warner =C2=A0app= arently today is a holiday for Calgary but I'm not seeing it on their 8= x8 holiday routing.=C2=A0 Also I'm not sure their open hours AA holiday= routing is set correctly to come to the call center. @Timothy Thomas =C2=A0could you provide a list of= all recognized/observed holidays for each Canada