--000000000000fc2bb806235c1f79 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Brooke was in a car accident and had a concussion so she was out a few days last week, and I was out of the office at times with Jen to meet some referral sources. That left Carrie alone at times. There will not be a problem hitting the desired percentage this week. Thanks, Alysce On Mon, Sep 30, 2024 at 3:28=E2=80=AFPM Timothy Thomas wrot= e: > FYI > > See attached. If you=E2=80=99re below the desired level of 80% let me kno= w how we > can get there / or if it=E2=80=99s a resource issue. Remember, we=E2=80= =99re in the > customer service business and voicemail is not the experience we want our > clients to have. > > Thanks. > > ---------- Forwarded message --------- > From: Audra Williams > Date: Mon, Sep 30, 2024 at 2:59=E2=80=AFPM > Subject: 8x8 Dashboard | Tableau > To: Kimberly Guerci , Timothy Thomas , > Beth Ann Rosario > > > Good morning All! > > I hope everyone had a great weekend! We have worked really hard to refine > our 8x8 Dashboard > > so that we have visibility into calls that are hitting the office during > business hours and whether or not we are successfully answering those cal= ls > as well as the calls that are rolling to voicemail. > > Attached is a download from all our calls last week during business hours= . > You will see that the majority of offices are indeed either answering all > of their incoming calls or at least the majority of calls are being > answered with a small number falling over to VM. If you have a site on he= re > that has more VM calls than answered calls please address with the > appropriate team members so that we can reverse this trend. Lets see if = we > can get our teams to 80% answered calls by the end of the week!! > > Thank you all for successfully leading your teams through this > transition! Would you like me to post this in the leadership chats for t= he > GM's to view? > > Best, > > > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --000000000000fc2bb806235c1f79 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Brooke was in a car accident an= d had a concussion so she was out a few days last week, and I was out of th= e office=C2=A0at times with Jen to meet some referral sources. That left Ca= rrie alone at times. There will not be a problem hitting the desired percen= tage this week.=C2=A0 Thanks,=C2=A0 Alysce On Mon, Sep 30, 2024 at 3:28=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: FYI See attached. If you=E2=80=99re below the de= sired level of 80% let me know how we can get there / or if it=E2=80=99s a = resource issue. Remember, we=E2=80=99re in the customer service business an= d voicemail is not the experience we want our clients to have.=C2=A0 Thanks.=C2=A0 ---------- F= orwarded message --------- From: Audra Williams < audraw@thekey.com >