Re: Payments and Rate Increases

--000000000000b7086505f8882761 Content-Type: multipart/alternative; boundary="000000000000b7086305f8882760" --000000000000b7086305f8882760 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Genevieve, I understand this feels frustrating and I apologize. We are introducing versapay which will allow clients to pay in a different way by logging into their accounts, viewing their invoices and paying them. This form of payment will be available next week I believe. I think what Ali was saying was that until that time, we needed to receive payment in the old way which is an automatic debit from your account or credit card. He gave an option in which you could view the invoice and then we could process the card several days later barring any concerns with it. Does this all make sense? We are not trying to complicate things but rather give better options to our clients for payment. The email you screed shot from Tim is indeed the email I was referring to. It is safe to click the link although I do understand the concern with all the spam out there these days. We are here to discuss anything with you should you wish to call us. Please let us know if we can use your credit card until Versapay is up and running next week. Cheryl On Tue, Apr 4, 2023 at 4:37=E2=80=AFPM Coulombe, Genevieve wrote: > Hi Cheryl, > > > > Unfortunately, all of this is the result of poor or lacking communication > of your company=E2=80=99s part and an assumption that we, the clients, ar= e going to > figure out what is happening. If you are introducing changes, let us know > what they are and what decisions we need to make for our situation. > > I wish you could experience it from our perspective. > > > > *Payment Method and Process*: > > > > If we can keep the same payment process, let=E2=80=99s do that. My unders= tanding > from the email from March 30th was that we didn=E2=80=99t need to do anyt= hing. > Refer to the email below and the highlighted text. > > > > Then we received an email on March 31st that we needed to provide the > credit card payment information. I opened up the PAP form and it mentions > an additional 2% fee will be applied, which later on in another email > became 2.5%. Refer to this email: > > > > > > The reasons I wanted to switch to self-payment is because I do not want m= y > dad to incur an additional fee to his already large payments. In order to > avoid using the credit card, I=E2=80=99d have to sign us up for PAD which= is not > manageable since the weekly payments are unpredictable so self-serve usin= g > a debit card would be the best option. =E2=80=93 so as you can see, I am= working > hard to avoid all the obstacles your company created for us. > > > > *New Rates Communication* > > > > The only email I can find from Tim Thomas is this one. For security > purposed whether for my work or personal email accounts, I do not > open/click on anything in an email that is sent to me from someone I don= =E2=80=99t > kno