Hi Maryham, I just worked with our HR team to update your HR profile, which drives all or our account automations. I also updated your accounts to match, and so now we should be on track with maryham.levesque@thekey.com I'm currently in a meeting, but I will call you as soon as I can to relay a temporary password. Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com
On
Fri, 2 May at 10:27 AM
, TheKey Support <itsupport@thekey.com> wrote:
adding in @Meighen Fitzpatrick. Can you confirm Maryham is set up?
On Fri, May 2, 2025 at 10:16 AM Aaron Worob <itsupport@thekey.com> wrote:
Hi Maryham,
I have not heard back on this issue, and I see your Gmail account has not been logged into. Please let me know once you have had the chance to try logging in, and I will be happy to assist if you encounter any trouble.
Thank you,
Aaron Worob
Network/Systems Administrator
aaron.worob@thekey.com
On
Tue, 29 Apr at 9:06 AM
, Aaron Worob <itsupport@thekey.com> wrote:
Hi Maryham,
I just confirmed, your accounts have been updated to reflect the proper domain. You should be able to login to Gmail using your new e-mail address: maryham.lesvesque@thekey.com. The password will be the password you created while activating your JumpCloud account. Once logged in, please be sure to setup the 2-Step Authentication, as Google will automatically disable your account if this is not activated. Please let me know once you have been able to login, or if you encounter any further trouble.
Thank you,
Aaron Worob
Network/Systems Administrator
aaron.worob@thekey.com
On
Mon, 28 Apr at 2:56 PM
, Aaron Worob <itsupport@thekey.com> wrote:
Hi Maryham,
I see some fairly major issues with your account, and the way it was provisioned is outside of our normal procedure. I reached out to our HR department, so they can fix things on their end, and once that is completed I will work with you to confirm everything.
You may receive another e-mail from JumpCloud, as I believe your JumpCloud profile will need to be re-created as well. Feel free to activate the account by creating a password. Once we have everything completed on our end, I will update you further.
Thank you,
Aaron Worob
Network/Systems Administrator
aaron.worob@thekey.com