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Hi all
Please read below for the homework this week but if you read all the way to
the end you will also see a lovely call out to Vancouver.
We were recognized for going above and beyond and that is because of this
team and the commitment each of you have to  delivering excellence each and
everyday. Many things are out of our control but serving our clients to the
best of our ability is always our focus and why we get up everyday and do
this work. I appreciate you all, I really do.
Well done
Sharon

Sharon, Speirs

General Manager

Vancouver, BC

Office: 778.279.3634

sspeirs@thekey.com

TheKey.ca   <https://thekey.ca/>

[image: TheKey]

From: TheKey Operations <OfficeOfOperations@thekey.com>
Date: Thu, Jan 16, 2025 at 1:05 PM
Subject: TheKey Home Care Essentials Series: Site Growth is Everyone’s
Responsibility: How GM, CGM, and CSM Drive Growth
To: GeneralManagers <GeneralManagers@thekey.com>, Regional Directors <
RegionalDirectors@thekey.com>
Cc: Emily Russell <emily.russell@thekey.com>, Audra Williams <
audraw@thekey.com>, Derek Gordon <derek.gordon@thekey.com>, Paul Kahn <
paul.kahn@thekey.com>, Sky Cross <sky.cross@thekey.com>, Tiffany Silton <
tsilton@thekey.com>, Jen Borrasso <jennifer.borrasso@thekey.com>, Ashley
Mirone <amirone@thekey.com>, Megan Harris <megan.harris@thekey.com>,
Melissa Reyes <melissa.reyes@thekey.com>, Shadi Gholizadeh <shadi@thekey.com>,
Elizabeth Kachur <elizabeth.kachur@thekey.com>

[image: image]

TheKey Home Care Essentials Series

Site Growth is Everyone’s Responsibility:

How GM, CGM, and CSM Drive Growth

Hello Team,

This week, we’re all in on site growth! The vital role that everyone plays
in our success.
This Week's Content

This week’s material is a concise and impactful 5 minute audio recording
that emphasizes the critical role each office plays in office growth. It’s
perfect for listening on the go or during a break.

👉 Access the Content Here <https://youtu.be/2MPK5dTK3eY>
Discussion Questions for Your Pipeline Meeting

As you engage with this week’s content, reflect on the following discussion
prompts during your pipeline meeting:

   1.

   Share one way that your role can set the entire team up for success when
   starting a new client case.
   2.

   Discuss one (S.M.A.R.T.
   <https://www.forbes.com/sites/jenniferlotito/2024/01/10/how-to-set-smart-2024-goals/>)
   goal you can set for yourself to optimize how your role can enhance office
   growth this quarter.

Weekly Google Form for Team Engagement

After your discussion, please complete the weekly engagement form. The GM
is responsible for ensuring completion, though they may designate a team
member to fill it out.

This Week’s Engagement Question:

   1.

   Identify one current or past client care situation that demonstrated the
   importance of collaboration across office roles in order to maintain or
   grow a client relationship that may have otherwise been lost.
   2.

   Identify one recent assessment experience that demonstrated the power of
   all the office roles being aligned well and working together to ensure a
   smooth start.

👉 Access the Google Form Link Here
<https://docs.google.com/forms/d/e/1FAIpQLSclTH1lvQDazo-AFXWrBHbDO3oq02fC9sKblX3pAGVmTIFktg/viewform?usp=preview>
End-of-Year Recognition

Thank you all for your submissions in 2024! We truly enjoyed learning about
the incredible efforts each office is making to go above and beyond for our
clients and their care. After careful consideration, we are excited to
announce the Vancouver office as last year’s winner. Congratulations!

We would also like to recognize Moriya Ozer as our individual winner for
her outstanding dedication to ensuring her clients receive the highest
quality care through her exceptional matching. She consistently goes the
extra mile, even staying late to manage last-minute call-outs and secure
proper coverage. Her unwavering commitment to both her clients and her work
is truly admirable.

Thank you for your commitment to this series. We look forward to hearing
your insights and seeing how these strategies are put into practice!

Melissa Reyes
President of Client Services, TheKey
[image: Instagram] <https://www.instagram.com/thekeyhomecare/>[image:
Facebook] <https://www.facebook.com/TheKeyCare>[image: LinkedIn]
<https://www.linkedin.com/company/thekeycare/>

TheKey

https://thekey.com/