--0000000000001c342305e4d05c4c Content-Type: text/plain; charset="UTF-8" Hi All, We seem to be missing a lot of calls they are being filtered to the service without even coming our way. Ove the last two days I have received messages from the service from calls that never even came to me. I hate the service is there first point of contact unless absolutely necessary but it seems more calls are being filtered to them before we are even getting them or not having enough time to answer them. Any advice or thoughts Isabelle? Cheryl --0000000000001c342305e4d05c4c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, We s= eem to be missing a lot of calls they are being filtered to the service wit= hout even coming our way. Ove the last two days I have received messages fr= om the service from calls that never even came to me.=C2=A0 I hate the service is there first poi= nt of contact unless absolutely necessary but it seems more calls are being= filtered to them before we are even getting them or not having enough time= to answer=C2=A0them.=C2=A0=C2=A0 Any advice or thoughts Isabelle? Cheryl --0000000000001c342305e4d05c4c--