--000000000000a9005505e583ebc7 Content-Type: text/plain; charset="UTF-8" Hi All, I was able to connect with Tim last week to confirm the Canadian 8x8 Standard IVR that he would like to see in place and want to make sure that Gabrielle and Ken have a chance to review and approve this as well before I start to roll it out with the Canadian teams that are currently in process or have already onboarded to 8x8. Please let me know that this is approved by both of you and I will move forward, thank you. *Auto-Attendant Prompt/Recording* Please confirm what the recording should hold for branding, if it is "Home Care Assistance", "Home Care Assistance of * (**location name) "* or if it should be "The Key" - I'm not sure what the rebrand timeline is and if that will be for all of Canada at the same time or if it is going to be rolled out in stages depending on location. Please let me know so I can get custom recordings done if needed. Best if someone, perhaps Tim, can provide a script for recording so there is confirmation on branding and continuity across all Canadian locations. *IVR Daytime Options* - Option 1 - Intake/New Business - Option 2 - Existing Clients - Option 3 - Caregivers - Option 4 - Recruitment/Employment Opportunities - Option 5 - Dial by name Directory - Option 6 - All Other Calls - Option * - Repeat Menu *IVR Closed Hour Options* I believe this is site-by-site currently, there is no Standard at this time as some sites are using answering services, some have on-call cell and some have on-call ring groups. -- *Isabelle La * Project Management, IT Dept. * Please note my email has changed: * ila@thekey.com Direct: 650-231-5733 Fax: 919-377-9020 TheKey.com [image: TheKey] --000000000000a9005505e583ebc7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All,=C2=A0 I was able to connect wit= h Tim last week to confirm the Canadian 8x8 Standard IVR that he would like= to see in place and want to make sure that Gabrielle and Ken have a chance= to review and approve this as well before=C2=A0I start to roll it out with= the Canadian teams that are currently in process or have already onboarded= to 8x8. Please let me know that this is approved by both of you and I will= move forward, thank you.=C2=A0 Auto-Attenda= nt Prompt/Recording Please confirm what the recording sho= uld hold for branding, if it is "Home Care Assistance", "Hom= e Care Assistance of=C2=A0 =C2=A0 =C2=A0( location name)=C2=A0 =C2=A0" =C2=A0or if it should be "The= Key" - I'm not sure what the rebrand timeline is and if that will= be for all of Canada at the same time or if it is going to be rolled out i= n stages depending on location. Please let me know so I can get custom reco= rdings done if needed. Best if someone, perhaps Tim, can provide a script f= or recording so there is confirmation=C2=A0on branding and continuity acros= s all Canadian locations. IVR Daytime Option= s Option 1 - Intake/New Business O