----==_mimepart_67abc5f9596de_48e3fc8bbcca04c421860cc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello, Upon auditing this client's profile, I noticed that the person= whose payment information was provided on the PAF is not the person who = signed the document. In order to be compliant with our legal and payme= nt processing policies, we will need to obtain a PAF that has the signatu= re of the person whose payment information is provided, authorizing us to= charge their account. Alternatively, we will need proof that the signer = is authorized to use the provided payment information. This can be verifi= ed by having the signer listed on the account (e.g., by providing a voide= d check) or by submitting a copy of a POA granting the signer authority t= o use the payment information. Without formal documentation verifying= this authorization, we will be in violation of PCI compliance standards.= This exposes us to potential security risks and leaves us vulnerable if = the client decides to dispute any charges. Without proof of authorization= , we would be unable to properly defend against such claims, which could = result in significant legal and financial consequences. Please let me= know if you have any questions or need further clarification. Thank = you! DeAnna Brown ltci@thekey.com Long Term Care Insurance Customer S= ervice - (855)-205-8007 Long Term Care Insurance Fax - (813) 693-5625 Bil= ling@thekey.com 866-226-1702 ----==_mimepart_67abc5f9596de_48e3fc8bbcca04c421860cc Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Hello, Upon auditing this client's profile, I noticed that the person whose payment information was provided on the PAF is not the person who signed the document. In order to be compliant with our legal and payment processing policies, we will need to obtain a PAF that has the signature of the person whose payment information is provided, authorizing us to charge their account. Alternatively, we will need proof that the signer is authorized to use the provided payment information. This can be verified by having the signer listed on the account (e.g., by providing a voided check) or by submitting a copy of a POA granting the signer authority to use the payment information. Without formal documentation verifying this authorization, we will be in violation of PCI compliance standards. This exposes us to potential security risks and leaves us vulnerable if the client decides to dispute any charges. Without proof of authorization, we would be unable to properly defend against such claims, which could result in significant legal and financial consequences. Please let me know if you have any questions or need further clarification. Thank you! DeAnna Brown ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-8007 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-226-1702 1056752:611100 ----==_mimepart_67abc5f9596de_48e3fc8bbcca04c421860